Knowledge Level 1

Knowledge Level 1 candidates should possess the following skills & experience

Salesforce experience as a user or super user, minimum 1 year (or other CRM tool) Intermediate Excel skills Understanding and experience within a sales or sales operations team Strong communication skills (verbal & written) Investigative & empathic attitude to solving customer/user issues Customer satisfaction-oriented Experience working in a call center or help desk environment

Knowledge Level 1

First line support for all incoming Salesforce help desk requests Interaction with customers/users to resolve basic issues/requests Data quality metric monitoring and policing based on regional/global standard Update reports using standard report filters