Salesforce System Administrator / Mexico

 

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.  For more information, please visit solera.com.

 

The Role
To perform Salesforce System Administrator duties as required to resolve internal customer issues or requests and fulfill specified system administrator tasks associated with Salesforce Enhancement requests.  Additionally, this role includes a Business Analyst (BA) component.  Collaborating with and staying close to end users and business, fully understanding, and analyzing incoming enhancement requests. Responsible for detailed reviews for completeness of requirements which are to be articulated in a clear concise manner. 

 

What You’ll Do

Salesforce.com First Level Support – assisting internal customers / end users and resolving problemsSalesforce.com System Administration – end user provisioning, implementing approved changes, updating picklists, Flows, etc.Salesforce / CRM Business AnalysisCollaborating with and staying close to end users and business, fully understanding, analyzing and documenting processes and requirementsCreating functional documentationEnforcing SOX audit policies to ensure system compliance

 

What You’ll Bring

Bachelor’s degree with technical backgroundAt least 2 years’ experience as a Salesforce.com System Administrator using Lightning UIsAt least 2 years’ experience as a Salesforce Business AnalystSalesforce Administrator, Advanced Administrator, and Platform App Builder certifications are preferredHigh functional and system knowledge of Salesforce.com (Sales Cloud, CPQ, Service Cloud), especially configuration Ability to implement changes to Salesforce.com with attention to detail and in compliance with change management policies Ability to analyze and document business requirements and processes in writingAbility to analyze business and technical problems related to Salesforce.com, and to find effective solutions for them Service-minded and willing to contribute to user and stakeholder success Ability to prioritize work and recognize urgency for business Clear written and verbal communication skillsFluency in English, oral and written

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