ATS Company: ATS Corporation Requisition ID: 14182 Location: Bangalore, KA, IN Date: Feb 5, 2025 Salesforce System Business Analyst Job Summary This role is the primary liaison between the ATS global IT group and other ATS divisions / departments that utilize software information systems or data related to CRM and Field Service activities. In this role, the incumbent is responsible for providing operational support to system or data users, participating in the planning, design, development, and deployment of information systems projects, and coordinating activities between IT management, business system users and information systems developers (internal and external). Required Profile Education: Any Diploma/Graduate computer science, or equivalent. Certifications such as ITIL, PMP, CBAP or Salesforce/Oracle Certified CRM admin Experience: 5+ years of Salesforce admin/developer/analyst experience 5+ years as a Business Systems Analyst (BSA) Required Skills + Proven experience working with Salesforce Sales Cloud, Marketing Cloud & Service Cloud products, such as Sales/Leads/Opportunities, Marketing Cloud Account Engagement (formerly Pardot), and Field Service + Working knowledge of Salesforce Lightning components, configuration, object relationships, app management & administration + Proven experience managing ticket/support queues & SLAs, combined with excellent customer service skills. + Proven experience with business and technical requirements analysis, business process modeling and data modeling. + Proven experience with troubleshooting principles, methodologies, and issue resolution techniques. + Proven experience in the design, development, and implementation of software systems, both on-premises and cloud-based (e.g. Azure, AWS, private cloud) + Working technical knowledge of scripting languages and automation (RPA) are an asset. + Ability to apply statistical and other research methods into systems issues and products as required. Responsibilities + Responsible for providing operational support to system or data users, participating in the planning, design, development, and deployment of information systems projects. + Coordinating activities between IT management, business system users and information systems developers (internal and external). About ATS ATS Corporation is an industry-leading automation solutions and technology provider to many of the world's most successful companies. Using extensive knowledge and global capabilities in custom and repeat automation, automation products and value-added solutions including pre-automation and after-sales services, ATS businesses address the sophisticated manufacturing automation and service needs of multinational customers in markets such as life sciences, transportation, food & beverage, consumer products, and energy. With a dynamic culture that is bolstered by driven employees and the ATS Business Model (ABM), ATS companies are united by a shared purpose of creating solutions that positively impact lives around the world. Founded in 1978, ATS employs over 7,000 people at more than 65 manufacturing facilities and over 85 offices in North America, Europe, Southeast Asia and Oceania. The Company's common shares are traded on the Toronto Stock Exchange and the NYSE under the symbol ‘ATS’.