Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Manager

Job Description & Summary

A career within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client’s challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Develop new skills outside of comfort zone.Act to resolve issues which prevent the team working effectively.Coach others, recognise their strengths, and encourage them to take ownership of their personal development.Analyse complex ideas or proposals and build a range of meaningful recommendations.Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.Address sub-standard work or work that does not meet firm's/client's expectations.Use data and insights to inform conclusions and support decision-making.Develop a point of view on key global trends, and how they impact clients.Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.Simplify complex messages, highlighting and summarising key points.Uphold the firm's code of ethics and business conduct.

Role Summary:

South African Technology & Innovation Centre (SATIC) is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future.

Our organization is expanding its Salesforce capabilities and is looking for a Salesforce Technical Consultant to join our dynamic team. The ideal candidate will possess a strong understanding of the Salesforce platform, extensive experience in custom development, and the ability to work collaboratively in an agile environment. This role offers the opportunity to work on exciting projects that transform our business processes and enhance customer experiences. By choosing to join SATIC, you are choosing to work with teams all over the
world, harnessing the power of world leading tech and making a difference to real people’s lives.

Qualifications /
Certifications required:

• Salesforce Certified Administrator
• Salesforce Certified Platform Developer I
• Salesforce Certified Platform Developer II
• Salesforce Certified Platform App Builder
• Salesforce Certified Sales Cloud (desirable)
• Salesforce Certified Service Cloud (desirable)
• Salesforce Accredited Financial Services Cloud (optional)

Experience required:

• Minimum of 8 years of experience in Salesforce development
• Proven experience in full cycle software development

• Extensive experience with Salesforce configurations and customizations
• Strong background in CRM process design and implementation
• Experience with integrated packages such as Adobe Sign, DocuSign, CTI, and
Marketing Tools
• Industry specialist knowledge in Telecommunications/Financial or related fields is a plus Background in CRM process design and implementation

Responsibilities of role:

Development of client solutions:

● Design, develop, test, document, and deploy high-quality business solutions on the Salesforce platform.
● Customize and configure Salesforce to meet specific business needs using Apex, Visualforce, Lightning Components (Aura and Lightning Web Components), and declarative tools.
● Integrate Salesforce with external systems using RESTful APIs, SOAP APIs, Platform Events, or other integration methods.
● Collaborate with stakeholders to gather and analyze requirements, propose solutions, and provide effort estimates.
● Perform code reviews, ensure code quality, and maintain high standards of
development practices.
● Manage Salesforce data including data migration and data quality initiatives.
● Design and implement scalable solutions leveraging Salesforce best practices and industry standards.
● Lead technical discussions and mentor junior developers on Salesforce development best practices.
● Stay updated with Salesforce releases, features, and best practices to provide
recommendations for system improvements.
● Participate in Agile ceremonies including sprint planning, backlog grooming, daily stand-ups, and retrospectives.

Commercial

● Supporting Pre-sales during development of new business with new or existing clients
● Support the production of proposals & working with wider teams to present proposals.
● Assist in the review of proposals during the pre-sales process to ensure proposal accuracy.
● Working with the commercial teams to ensure a smooth handover into Delivery processes.
● Ability to work with engagement leadership to ensure accurate and achievable
resourcing planning.

General

● Maintain certification in selected salesforce products.
● Maintain and improve internal team skills, processes and ways of working.
● Help mentor and coach other colleagues.
● Participate in the PwC culture, practices and teams.

Desirable skill sets include:
 

● Salesforce Development Expertise: Extensive hands-on experience with Apex,
Visualforce, Lightning Components (Aura and Lightning Web Components), and
Salesforce APIs.
● Integration Skills: Proven ability to integrate Salesforce with other systems using RESTful APIs, SOAP APIs, or middleware tools.
● Customization and Configuration: Strong understanding of Salesforce customization
(custom objects, fields, validation rules, workflows, Process Builder) and configuration best practices.
● Data Management: Experience in data migration, data modeling, and management using tools such as Data Loader, Salesforce DX, or similar.
● Governance and Best Practices: Knowledge of Salesforce governor limits, code coverage requirements, and deployment methodologies (e.g., CI/CD).
● Security: Familiarity with Salesforce security model including profiles, permission sets, sharing settings, and field-level security.

Role related attributes:

● Strong presentation and communication skills
● Strong aptitude; logical and analytical ability
● Facilitating discovery workshops
● Documentation of requirements
● Translation of client requirements into designs and solutions
● Management of design and requirement issues and change requests
● Gap analysis and capability mapping
● End User Training and other user adoption activities
● Developing project delivery roadmaps
● Reporting of delivery performance, risks and issues

❖ Industry experience required:
 

● Industry specialist knowledge in Financial Services (Banking, Insurance or Wealth
Management)"

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date

September 30, 2024