We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.
The team
Salesforce Tech lead to lead the Salesforce implementation and Support, working in partnership with the Global Sales, Partners, Services, Marketing, and Finance teams.
This role will lead a team that maintains the application and changes to the Salesforce by providing continuous support and leadership to our delivery organization, while ensuring adherence to best practices.
The primary business goal of the role is to take care of the deliverables of CRM team to our business stakeholders and work with delivery partners on strategic initiatives. The role is expected to perform well within a team and as an individual SME for the CRM Platform to support in achieving the Business Unit goals.
The role
Good understanding & hands-on in designing the web application, configuration, and customization using Salesforce.com
• Strong understanding of Salesforce Development Patterns and multi-tenant architect model.
• Responsible to deploy the high-level solution by considering all best practices.
• Enforcing sound development practices and ensure the quality delivery of enterprise solutions.
• Perform routine review of delivery to ensure long-term viability, integrity, and adoption
• Good knowledge in Salesforce APIs, REST API, Data Models, and platform limits
• Take technical lead on large complex systems
• Establish & maintain up-to-date configuration and recovery documentation for assigned systems
• Lead ongoing communications regarding system issues/activities with all stakeholders
• When required work independently to design, integrate and develop technology solutions for Salesforce platform
• Motivate and mentor a small team of highly skilled developers towards successful, timely, and quality solutions
• Communicate effectively with senior management, listening and understanding the business needs, applying experience and business insight to guide strategy and solutions
• Actively participate in the Agile process, following the Scrum Methodology
• Work with Business operations team to gather requirements ; lead the team in front to assess, design, implement and deploy
• Employee management including but not limited to sourcing, interviewing and hiring talent for open positions
• Help with onboarding, establishing goals, assigning or delegating work, providing on-the-job training, giving mentorship to staff
Knowledge, Skills and Abilities
• Solid ability to effectively prioritize work, juggling daily support responsibilities with project driven roles and actions to evolve the environment.
• Strong knowledge of Salesforce configurations (Roles, Profiles, Validations rules, Workflows, Assignment rules, Approval processes, Reports/Dashboards, Access Control, Custom objects/fields).
• Advanced Salesforce user/administrator skills (including using permissions, roles, profiles, queues, security setup, views, and page layouts).
• Experience with Salesforce Sales and Service Cloud.
• Good knowledge in Salesforce APIs, REST API, Data Models, and platform Limits.
• Experience with Supporting and maintaining Cloud applications (SaaS, IPaaS, PaaS)
• Understanding on integrations to/from Salesforce
• Excellent interpersonal and communication skills.
• Demonstrated ability to lead technical teams.
• Problem Analysis and Solving Skills: solid ability to troubleshoot a complex issue down to potential contributing components, identify root cause if possible or gather supporting evidence for escalation
• Ability to incorporate daily sustaining roles with progress on strategic improvements, issues, deciding what requires the greatest immediate attention, and coordinating actions to layer focus to achieve the greatest efficiency.
• Ability to work with Business stakeholders and Integrated platform owners to understand requirements and translate them into efficient system designs and operational support structures.
• Ability to communicate with Executive management to clearly articulate business objectives
What you’ll bring
Preferred Qualifications
• Experience implementing large SFDC organizations in a multi-tenancy setting.
• Experience with Agile and Scrum.
• Experience in Salesforce platform
• Ability to take initiative and handle multiple projects/tasks across various user groups. Ability to influence others, build consensus, and effectively resolve conflict.
• Excellent attention to detail, project management, and written and verbal communication skills.
• Excellent project management skills.
Educational Qualifications
• Bachelor’s degree in computer science, engineering, information technology, or a closely related field.
• 10+ years of Information Technologies experience.
• Experience in overseeing/working with Global teams, including onshore and offshore
• 5+ years of experience in leading end to end implementations
• Technical certifications are desirable
Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.