At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life** Medtronic is expanding their footprint for Diabetes Care with a center in Pune and as the Salesforce Technical Manager for Digital Technology, India, this role is responsible for Managing Salesforce releases, updates, and enhancements, ensuring minimal disruption and optimal performance within Digital Technology. The Diabetes Operating Unit focuses on improving the lives of those within the global diabetes community. As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it. Our portfolio of innovative solutions is designed to provide customers greater freedom and better health, helping them achieve better glucose control, while spending less time managing their disease **Responsibilities may include the following and other duties may be assigned:** As a Salesforce Technical Manager within Digital Technology, this role requires Manage end-to-end Salesforce projects, including planning, design, development, testing, deployment, and support. + Develop and implement the CRM technology strategy, ensuring alignment with business objectives and goals. + Oversee the configuration, customization, and maintenance of Salesforce CRM to meet organizational needs. + Lead, mentor, and manage a team of Salesforce developers, administrators, and analysts, fostering a collaborative and high-performance environment. + Provide guidance and support to team members, promoting professional development and career growth. + Oversee recruitment, training, and performance management for the CRM team. + Collaborate with business stakeholders to gather requirements, define project scope, and ensure successful project delivery. + Implement and manage project management methodologies to ensure timely and successful project completion. + Oversee the integration of Salesforce with other systems, including ERP, marketing automation, and third-party applications. + Monitor and optimize system performance, identifying and addressing any issues or areas for improvement. + Ensure data integrity and consistency across integrated systems. + Provide advanced technical support for Salesforce-related issues, including troubleshooting and resolving complex problems. + Manage and prioritize support requests, ensuring timely resolution and minimal impact on business operations. + Coordinate with Salesforce support and other technical teams to address and resolve issues. + Develop and manage Salesforce reports, dashboards, and analytics to provide insights and support data-driven decision-making. + Ensure that reports and dashboards meet business needs and provide accurate and actionable information. + Ensure that Salesforce configurations and customizations comply with organizational policies, industry regulations, and data protection laws. + Establish and enforce best practices, coding standards, and governance policies for Salesforce development and administration. + Stay current with Salesforce updates, new features, and industry trends to drive continuous improvement and innovation. + Evaluate and recommend new technologies, tools, and methodologies to enhance CRM capabilities and support business goals. **Required Knowledge and Experience:** + A Degree with minimum 8 years of relevant experience is required for this role. + Salesforce Certified Platform Developer I. + Salesforce Administrator. + Knowledge of other CRM platforms and integration tools. + Familiarity with Agile development methodologies and project management practices. + Experience with data analytics and business intelligence tools. **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  **Benefits & Compensation** **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). **About Medtronic** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) **Welcome to our new Careers Site!** **If you applied before July 22nd, please check your email for a notification from us providing you with instructions and a link to set up your new account and retain access to your current activity. If you do not see an email from us, please feel free to proceed with creating a new account.** We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. **We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. **We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. **This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will… + **Build** a better future, amplifying your impact on the causes that matter to you and the world + **Grow** a career reflective of your passion and abilities + **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: **Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. **Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. **Better outcomes for our world** . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. **Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) . For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com