Position Summary

This position is responsible for the regional product management of the Samsung Care+ service stream. Key deliverables include driving sales and attach-rate of the service, overseeing regional and local partnerships, internal stakeholder coordination and communication to enable smooth customer experience during and after sales. This person shall also be responsible to ideate and drive new growth and revenue generation opportunities.

Role and Responsibilities

Establish and drive product strategy for Samsung Care+ and identify new growth opportunitiesAnalyse sales data, market trends, and consumer behaviour to identify key performance indicatorsAnalysis of market trends, marketing, and promotional activities for competition to support our plansClosely work with Customer Service to enhance experience and reduce customer VOCsDrive channel expansion (mainly organised Retail, Carriers, B2B and Pure Players)Design programs and initiatives to drive attach rateOversee regional Samsung Care+ P&L for all markets and channelsInfluence key stakeholders across the organization to drive business objectivesResponding to ad-hoc requests from the MENA or Suwon Office & communicate effectively with local stakeholdersSupport the introduction of new lines of business across the region until they’ve reached critical mass (as-needed)

Skills and Qualifications

Requires 8+ years of working experience related to product management role in the industry and Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 yearsAccountability for revenue targets and P&L managementStrong analytical skills and the ability to translate sales & M/S data into actionable insightsData visualization — Capable of assessing, analysing, and presenting data, trends, and sales potential/challengesCapable of analysing promotional effectiveness & impact on salesExcellent communication and interpersonal skills (Internally and Externally)Commercial finance background considered a plus for the roleStrong verbal and written communication skills in EnglishProficiency in Excel, PowerPoint and Power BI is a plusAn analytical mind and inclination for problem-solving and attention to detail and accuracyPlanning/organizing—the individual prioritizes and plans work activities and uses time efficiently

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