Job Type:

Regular

Work Location:

Samsung 837 - New York, NY 10014

Overview:

2020 Companies has immediate full-time Experience and Service roles representing our client, Samsung Electronics America.

Are you engaging and enthusiastic? Can you deliver a world class customer experience with every interaction? Are you passionate about the latest and greatest technology, and it’s use in content creation? Then don’t miss the opportunity to take the next step in your career, and work with one of the worlds leading technology brands, Samsung.

Your Role as an Experience and Service Concierge is to:

Serve as a product expert, discussing devices that fit customer lifestyles through discovery and relationship building with each customerEngage & interact with customers in 1:1 and large group settings with passion, energy, and deep knowledge of Samsung productsDemo a wide variety of Samsung products and position the ecosystem based on consumer lifestylesDrive sales and customer experienceBe flexibile as you support a wide variety of small (daily workshops) and large (concerts) events Maintain a high energy and professional attitude at all times

We are looking for someone who:

Has experience in consumer facing environments (sales, customer service, etc.)Always energetic with a big personality and ability to “hype” a group as small as 1, to as large as 100Interested in one or more areas in technology, gaming, beauty and fashion, music, living (DIY & Cooking), Health & WellnessPassion for the community and engaging with different outreach groupsUnderstanding/Interest of basic content creation, podcasting, video editing, song recording etc.Ability to build relationships with a wide range of stakeholders and customersFlexible and adaptable with an eye for detail, and a passion for teamwork and innovation

This position and potential offer of employment is contingent on your compliance with the customer’s requirement that all employees in this position be fully vaccinated against COVID-19, subject to our accommodation review process.

Job Description:

Greet, welcome and direct guests to appropriate center staffAnswer, screen and forward any and all incoming phone calls, while providing center information when neededHelp to ensure center opening and closing procedures are followedMaintain accurate log of incoming and outgoing parcelPreserve basic knowledge of Android OS, and Samsung products and service offeringsAll other duties as assigned by manager

Qualifications:

High school diploma or equivalent required; Business degree preferredAbility to talk comfortably one-on-one, in crowded situations, and on the phoneCommitment to customer satisfactionProfessional appearanceMicrosoft Office Proficient

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.