Job Type:

Regular

Work Location:

Remote - NJ - EST

Overview:

2020 Companies has an immediate opening for a Territory Operations Manager, representing our client, Samsung Electronics America.

This position will work closely with the Regional Operation Managers in a predefined territory. The team supports store visits and assessments including but not limited to: scheduling logistics, travel logistics, track expenses, analyzing and reporting results and acting as a liaison to the client’s Internal Operations team. 

Duties include:

Identify work instruction and SOP improvements and refinements where needed and work closely with the client’s Internal Operations team to create and update those living documents. Collaborate on Store Visit and Assessment program design improvements and refinements where neededWork in partnership with clients Internal Operations, Training and Engineering teams to support the ROMs. As well as create and update any necessary content for Operational Work Instructions and SOPs. Compile and upload Store Assessment results to client's internal systemAnalyze KPI performance to determine trends, corrective action opportunities and identify under-performing locations. Provide monthly program updates to Internal Operations team including travel schedules, identified under-performing locations, and overall analytics of prior month's Store Visit resultsConduct quarterly Store visit ride along with each team member to ensure alignment and gain insights on the process from the fieldFully engaged in assigned region, having a comprehensive working knowledge of their service operations - front-of-house and back-of-house assessment of stores, identifying process and operational strengths and opportunities, and action item follow up to ensure each store operates within authorized repair guidelinesSupports assigned regions with relevant training and coaching in specific product lines, administrative and service processes and per-location productivity management.Engages in professional feedback, development plans and corrective actions at a technician, store, and regional levelEnsures service partners are fully supported in all technical, procedural, and communication areas of the business. Conducts regular on-site visits to ensure operational excellenceResponsible for on-boarding new service locations, new major service product releases and any applicable field-management changes within designated regionsCompile, edit, and gather accurate data and information to develop technical and operational reports, assuring they are legible and delivered on time. Must have the ability to speak and summarize on a high level of their own respective region to managementRegular meetings and on-site visits with service partners to perform process improvement tasks, gather, disseminate information, and perform standard audits and assessmentsUse targeted reporting tools and processes to prioritize actions and field on-site visitsProvide additional cross-functional tech support to authorized network. Main duties will include ticket support, approvals, system usage, technical hardware and software support
 

What's in it for you?

Work remotely and travel as needed

Competitive annual salary, paid weekly

Next-day pay on-demand with DailyPay

Health/Dental/Vision benefits

401K Program with matching

Paid Time Off

Paid Holidays

Scholarship opportunities for employees and direct family members

Employee Assistance Program

Leadership Development Program

Job Description:

Co-manage the performance with Territory Manager for the Regional Operation Managers in predefined territory. Direct report managementTeam supporting Store Visits and Assessments including but not limited to: scheduling logistics, travel logistics, track expenses, analyzing and reporting results and acting as a liaison to clients Internal Operations teamIdentify Work Instruction and SOP improvements and refinements where needed and work closely with the clients Internal Operations team to create and update those living documents. Collaborate on Store Visit and Assessment program design improvements and refinements where neededWork in partnership with clients Internal Operations, Training and Engineering teams to support the ROMs. As well as create and update any necessary content for Operational Work Instructions and SOPs. Compile and upload Store Assessment results to client's internal systemAnalyze KPI performance to determine trends, corrective action opportunities and identify under-performing locations. Provide monthly program updates to Internal Operations team including travel schedules, identified under-performing locations, and overall analytics of prior month's Store Visit resultsConduct quarterly Store visit ride along with each team member to ensure alignment and gain insights on the process from the fieldFully engaged in assigned region, having a comprehensive working knowledge of their service operations - front-of-house and back-of-house assessment of stores, identifying process and operational strengths and opportunities, and action item follow up to ensure each store operates within authorized repair guidelinesSupports assigned regions with relevant training and coaching in specific product lines, administrative and service processes and per-location productivity management. Engages in professional feedback, development plans and corrective actions at a technician, store, and regional levelEnsures service partners are fully supported in all technical, procedural, and communication areas of the business. Conducts regular on-site visits to ensure operational excellenceResponsible for on-boarding new service locations, new major service product releases and any applicable field-management changes within designated regionsCompile, edit, and gather accurate data and information to develop technical and operational reports, assuring they are legible and delivered on time. Must have the ability to speak and summarize on a high level of their own respective region to managementRegular meetings and on-site visits with service partners to perform process improvement tasks, gather, disseminate information, and perform standard audits and assessmentsUse targeted reporting tools and processes to prioritize actions and field on-site visitsProvide additional cross-functional tech support to authorized network. Main duties will include ticket support, approvals, system usage, technical hardware and software supportMeeting the physical requirements - listed belowPerform other duties as assigned

Qualifications:

5+ years' experience managing technical professionals with the ability to assess clients authorized locations and communicate technical needed2.3 + years' supervisor / management experience requiredExperience in coaching and giving timely and relevant feedback to peers or direct reportsProven exceptional skills in Microsoft Office Suite including: PowerPoint, Outlook, Word, and Excel (Vlookups, Hlookups, Indexes, Charts, Graphs, Countifs, Sumifs, etc.)Ability to express complex processes or concepts in terms that are easy to understandAbility to read and understand requirement documents and engineering specificationsAbility to quickly learn technical information and apply it in a fast-paced environmentTeam oriented, but able to work independently and manage multiple tasksStrong problem solving and organizational skillsExcellent verbal and written communication skillsAbility to think critically and creativelyAbility to meet tight deadlines for timely release of materialsMust be tech-savvy and enjoy working with interactive technology gadgetsSelf-directed, self-motivated and results-orientedAbility to travel up to 50% of time

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.