We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

JOB DESCRIPTION

 

About the team

Our Client Development organization is what differentiates us from just another SaaS provider.  We are a team of high-performing individuals who are committed to elevating those around us and continuously finding ways to bring value to our clients.

Our mission is to achieve best-in-class customer retention and drive scale while also ensuring that clients can trust in a consistently excellent experience across the company.

 

About the role

As a Director of Client Success, you will be responsible for a team of our Customer Success Managers (CSMs) who own the relationship with

our SMB clients . Success is measured through your ability to develop your team, retain customers, revenue growth and overall relationship health.

 

As a leader within our Client Success Organization, we are committed to creating a diverse team and are looking for individuals that desire to make a difference.

 

We live by our values and are committed to demonstrating them: 

Values Inclusion – by creating space for all ideas, encouraging and welcoming team members to come as their authentic selves and acknowledging that diverse perspectives and experiences drive our success. Invests in Collaboration – Leaves ego at the door and achieves goals by delivering results with purpose, tenacity, and teamwork. Challenges self and others to think outside the box and aspire for more, while making it a priority to find ways to work better together and maintain trusting relationships. Displays Passion- for the work we are doing, and what we have achieved. Committed to continuous learning, growth and the success of our clients.  Builds and honors Trust– by listening first, being open about failures, seeking to understand, and having honest conversations. Holds self and others accountable for results.  Makes a Difference – A catalyst for change. One who steps up, take action, build consensus, leads the change and owns the outcome.  Adaptable when faced with change - acquires understanding and absorbs new information rapidly. Is flexible in one’s approach and comfortable with change Maintains composure and focus under pressure and takes a disciplined approach to clear objectives. Demonstrates Empathy – seeks to understand and recognize another person’s reality, aiming to understand their feelings and perspectives, and using that understanding to guide subsequent actions. Prioritizes Integrity – Approaches all scenarios with honesty, accountability, and transparency. Does not compromise ethical behavior regardless of obstacles.  

 

Who you are:

Someone who can:

Hire, train, lead and develop a team of CSMs who manage our customer relationships Understand and be responsible for client retention by demonstrating value and customer experience Responsible for customer retention, sales partnerships, and revenue targets Create and grow cross-functional relationships with the overarching goal of allowing your CSMs to best service our customers Provide training, coaching and proactive support to ensure a great customer experience Maintain and evolve metrics and tools to monitor performance of CSMs Contribute to process development and organizational growth projects Be aware of, and comply with, all SAP corporate policies.
 

Preferred skillset:

Track record of exceeding goals Capable of leading and influencing meetings Ask thought-provoking questions and be prepared to assist the team in problem solving Able to successfully manage internal and cross-functional relationships Highly organized and able to manage multiple activities and deadlines Thrives in an evolving entrepreneurial environment
 

Get to know us

SAP Concur is the world’s leading provider in Travel, Expense and Invoice Management.

 

Our success is our people and we’re just as invested in clients seeing success in our solutions as we are to our people succeeding in their careers.

 

At SAP Concur, we believe that an inclusive work culture is a place where everyone has the tools, resources, and support to live up to their ultimate potential. We have a deep-rooted culture of innovation, a fundamental commitment to equity and belonging, and a focus on enriching the lives of all of those in our community.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

 

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

 

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

 

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 172,900 - 368,700 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

 

Requisition ID: 417190 | Work Area:Sales  | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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