• Responsible for the day-to-day end user support for the ARDx SAP Systems. • Diagnosing, analyzing and resolving issues efficiently. • Identifying and designing system enhancements required in response to incidents raised by the user community. • Delivering such changes through the ARDx SAP System landscape. • Completing functional and configuration documentation for any solutions delivered. • Providing training to users on standard ARDx processes. • Maintaining SAP process related documentation in accordance with our Change Management policies and processes. • Contributing to our continuous improvement initiatives relating to the processes we use to resolve Incidents / Change requests. • Establishing a strong and effective working relationship between the Functional and Security based SAP teams as well as the Transition Management and Project teams. • Assisting in the assessment, determination and documentation of customer requirements for services provided by GIS. • Abiding by all GIS Policies and Procedures pertaining to security of data, the network and its applications, proper account access and management, and general Standard Operating Procedures. • Undertaking any other duties reasonably requested to meet business needs. **PROBLEM SOLVING, DECISION MAKING & ACCOUNTABILITY** • Self-motivated, team-oriented approach, able to operate effectively in a busy environment. • This position requires a high level of independent thinking and the ability to solve problems in a fast-paced environment. • Works on diverse range of support issues requiring ability to independently identify, evaluate and resolve problems. • Works independently / part of a team to produce solutions in support of customer service level agreements. • Works proactively and uses own initiative to ensure business needs are met effectively. • Ensures all solutions adhere to applicable change control requirements. • Addresses immediate service needs of all end users regardless of Business Unit affiliation. **KEY SKILLS** • Good time management skills, with proven ability to prioritize and organize a demanding workload, adapting to fit the changing needs of the business. • Strong customer service orientation, able to understand and meet the needs of a diverse client base in a positive and professional manner. • Self-motivated and team-oriented approach, able to work well with direction and independently. • Strong problem-solving skills, with the ability to combine technical knowledge and customer support skills to successfully and repeatedly instruct people on the steps to take to solve computer problems. • Excellent interpersonal and communication skills (both written and verbal), able to relate with users, service providers, management and internal / external audit teams. **EDUCATION/EXPERIENCE** • A minimum of 5 years of SAP FICO support experience with configuration knowledge. • A broad understanding of SAP functionality. • Experience of current SAP technology e.g. SAP ECC6. • Experience of working cross-culturally and cross-functionally and ability to adapt personal style to different environments • Organizational skills to make sure the team are achieving high levels of service. • Strong analytical skills • Excellent customer service skills and an ability to deal effectively with customers and colleagues at all levels. • Able to learn new processes quickly, and an ability to keep knowledge and skills up to date. • An understanding of the following technologies: • Windows Operating Systems (XP, 7, Server 2003/2008/2012) • Microsoft Office software (Outlook, Word, Excel, PowerPoint) • Wireless technology • Experience of working in a team-oriented service desk / application support environment, with the ability to positively contribute to cross functional teams • Amenable to work onsite • Must be open for a flexible/shifting schedule An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com