Our Exciting Opportunity 

We are now looking for a 2nd Level Operations professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels

You will,  

•Support the following systems and functions:  
•Monitoring of the production system & ensuring its performance and stability
•Action on issues reported by L1/monitoring teams. Coordination with L3/vendor team for restoration of any faults
•Trouble Tickets resolution – Resolve day to day customer issues 
•Coordination with IT/network teams to resolve any operational or functional issues 
•Responsible for answering adhoc requests from various teams
•Analyze the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches
•Deploy CRs on production environments and ensure smooth system performance
•Follow ITIL processes and exhibit expertise in Incident, Problem and change management
•Ensure SLA compliance for application and trouble tickets
•Proactive competence development of self in new solution areas & certifications
•Provide an effective 360-degree feedback on the ailing elements in the current solution and co-ordinate with Design team/L3/ Vendor to fix them

To be successful in this role, you must have: 
•Hybris expertise with Experience on Hybris 6.x with knowledge of Telco Accelerator, B2C storefront, Hybris back-office customization, Order Management, product cockpit, Java skills & SQL programming
•Web-Services (SOAP, REST), Design Patterns, Apache, Tomcat, ANT
•Experience in web application development and support
•Experience with hybris - Hybris Admin Knowledge & Working knowledge of SAP Cloud
•Knowledge of deployment and maintenance of web-based applications using standard design patterns
•Experience integrating with SAP backend and experience working in production server environments
•Strong knowledge of Linux command-line environment
•Shell Scripting
•SQL knowledge
•Strong learning and time management skills
•Team player capable of working independently
•Good communication skills
•Should be willing to work in 24*7 environment
•App dynamics/ similar monitoring tool experience

Key Qualifications:  
Education: Graduate in Computer Science or similar  
Minimum years of relevant experience: 6 years into Hybris Application and Web/Application server experience
 

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || [[location_obj]]

Req ID: 758949