SAP NS2 S/4HANA PCE Client Delivery Manager
SAP
**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**COMPANY DESCRIPTION**
SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.
**Must be a U.S. citizen; This position requires access to customer data.**
**SAP NS2 does not offer Visa sponsorships for this role.**
**All internals must have Manager’s approval to transfer.**
The S/4HANA PCE CDM will be the responsible leader for one or more NS2 Cloud PCE engagements. They will be responsible for the following:
+ Representing NS2 to customers as the overall engagement leader
+ Managing the defined project scope, schedule, and delivery of engagements from sales handoff through post cutover hyper-care support as per the contract
+ Understanding contract details and managing to in-scope requirements
+ Managing all applicable technical and functional aspects of engagements
+ Coordinating and facilitating customer on-boarding kickoff meetings, associated scope validation workshops, and other customer facing discussions as required, virtual or in-person as deemed necessary
+ On-boarding customers into the NS2 ticketing system
+ Documenting and managing decisions, actions, and issues throughout the project lifecycle
+ Defining, documenting, and managing risks from identification through mitigation
+ Coordinating and facilitating the following processes per NS2 guidelines:
+ Build Sheet Management
+ Change Management
+ Escalation Management:
+ Delivering project and customer status as defined by NS2 Leadership
+ Facilitating and / or participate in internal meetings and reviews as required
+ Managing, tracking, and reporting on incidents, service requests, and ticket aging
**Requirements:**
+ Excellent oral and written communication skills. Ability to interface with all levels of an organization including Directors and VPs.
+ Proven project management experience leading technical engagements
+ Knowledge of cloud computing concepts, software, and systems (i. e. networking, virtualization, VMware, hypervisors)
+ Knowledge of Amazon Web Services, Microsoft Azure, and/or Google Cloud Platform
+ Knowledge of SAP Software, implementations, upgrades, etc.
**Desired skills:**
+ Program Management Professional (PMP) Certification
+ Practical understanding of cloud architecture and IaaS operations model
+ Knowledge of enterprise technology infrastructure (i. e. networks, storage, enterprise server software including Windows Server, Linux, and monitoring technologies)
+ Prior experience with SAP Mission Critical Applications (Financial Systems/Billing Systems/Procurement Systems) and/or SAP BASIS
+ Experience in a Managed Services environment
+ Ability to interface with clients at the CxO level as required
**Education:**
+ Bachelor's degree in Computer Science, Information Systems, Economics, Business, Math or Statistics, or relevant professiona experience.
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
**EOE AA M/F/Vet/Disability**
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
**Compensation Range Transparency** : SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 189800 - 322600(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .
Requisition ID: 420126 | Work Area:Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
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