Company Description

We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.

From boilers, hybrids and heat pumps to solar thermal and smart controls, we’re giving our customers plenty of choice. With cutting-edge tech and research, we’re right in the thick of the drive for a better future of home heating.

It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.

As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.

If that sounds like something you’d like to be a part of, we’d love to meet you.

Come and work #LikeABosch at Worcester Bosch.

Job Description

We are excited to offer you the opportunity to join our Business Digital Organisation as a SAP Service Process Expert!

As our SAP Service Process Expert, you are responsible for:

The conception and implementation of new requirements in the service process area (customer service, field service, scheduling processes and the associated IT solutions (focus on CRM, ERP, CTI)).        You translate customer requirements into technical specifications for implementation in IT systems. You are responsible for defining the process and designing solutions based on customer requirements, as well as supporting the global sales and service organisations.You will be a part of a cross functional team in an international environment, this will come with occasional business trips (~20%).

Interested? Upload your CV today!

Qualifications

Our ideal candidate should:

Have a university degree in business administration, process management, informatics or comparable.Have in-depth application knowledge in the area of SAP CRM, SAP CS or S/4HANA Service (customer service and field service or scheduling modules desirable), additional knowledge of the sales and marketing modules an advantageHave extensive experience in the application of project management methods (PEP and agile) as well as SAP roll-out projectsHave experience in translating customer requirements into technical specifications for implementation in IT systemsBe a team player, be flexible and enjoy new challenges.Have very good communication skills, written and verbal.Have a strong customer orientation.Be a proactive problem solver.Have enthusiasm for IT and innovation as well as mobility (willingness to travel internationally)

Additional Information

Deadline for Applications: 31 January 2025
Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.

Expected Start Date: 01 April 2025
Please note that this date is advisory and can be flexible within reason.

Working Hours: 37 hours per week – standard working pattern of 08:30 – 17:00 Monday to Thursday and 08:30 – 16:30 Friday with a 1-hour lunchbreak.

Working with us comes with the following benefits:

Hybrid working options available25 days annual leave per year plus bank holidays – additional service days accrued after 5 yearsEligibility for our Company Performance Bonus (up to £1,500 gross per annum)Enhanced pension contributionsAccess to the Perkbox and My Benefits platforms giving access to discounts, group income pro-tection and death in service benefitsEmployee Assistance Programme and Virtual GP benefitDiscounts on products from across the Bosch GroupSubsidised onsite café and canteenHealth & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme and after 2 years’ service you gain eligibility for funding up to £150 per annum to support your personal wellbeingAccess to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and eventsVolunteering daysCycle to work scheme with discounts on push-bikes, e-bikes and accessoriesPolicy to support growing familiesAccess to self-service training platform containing over 200 Bosch approved programmesNetworking opportunities across Bosch UK including a mentoring programmeAnd more!