Responsibilities and Essential Functions Provide engineering support and oversight on Business Intelligence (BI) design, engineering and
development of information technology solutions. Responsible for complex, multi-site, multi domain BI tool activities and integration. Manages
the troubleshooting and resolution of BI infrastructure compatibility issues based on system architecture, project requirements, and customer
expectations. Partners with IT resources on BI engineering related issues and strategies.

This role will be responsible for the architecture, engineering and support of the Enterprise BI application environments at Cigna. The
successful applicant will have experience with, and be comfortable providing:
● BI Application Suite Architecture and Management
o Gather theater-wide customer requirements, design, and implement system architectures to ensure high availability and low
application latency for various BI suite services.
o Configure and deploy the entire suite of BI applications to suit customer requirements.
o Work with a team of developers to integrate BI services into business process specific web applications.
o Manage content, create maps, overlays, and auditing reports as needed
o Manage web infrastructure – IIS, DNS, Https, Domain certificates, Identity Active Directory / LDAP
o Automate routine tasks using appropriate technologies to manage the BI server environment and demonstrate improved efficiencies
and cost savings
o Work with devops to deploy new applications, services, scheduled jobs and support automation capabilities and requirements
o Participate in risk assessments and project life cycle design activities to support more senior engineers.
o Participate in the planning and implementation of system upgrades and maintenance.
o Ensure service availability in accordance with customer-established requirements.
o Complete day-to-day Infrastructure Engineering tasks without immediate supervision
o Be escalation point for technical support and troubleshooting efforts
o Periodic off-hours and on-call support of a 7x24x365 environment
o Other engineering duties as assigned
● Business Acumen
o Strong support/customer service skills and a 'meet people where they are' attitude
o Inquisitiveness and the desire to continually learn and improve the customer experience
o Participate in user meetings for education and networking
● Written and Verbal Communication
o Succinctly and correctly articulate designs, issues, and recommendations
o Be comfortable working with and providing technical briefings to decision makers.
o Be comfortable working with and providing technical and/or non-technical briefings and support to technical staff and business
owners
Enterprise Competencies
● Customer Focus – is dedicated to meeting the expectations and requirements of internal and external customers; acts with
customers in mind; and establishes and maintains effective relationships with customers and gains their trust and respect
● Strategic Agility – Is able to come up with the next great breakthrough thing to do; is creative, a visionary, and can manage
innovation; has broad interests and knowledge; can both create and bring exciting ideas to market; comfortable speculating about alternative
futures without all of the data
● Dealing with Ambiguity – can effectively cope with change; can shift gears comfortably; can handle risk and uncertainty; and can
decide and act without having the total picture
● Interpersonal Savvy – relates well to all kinds of people—up, down and sideways, inside and outside the organization
● Learning and Apply
Skills ng Quickly – learns quickly when facing new problems; a relentless and versatile learner; and quickly grasps the essence and the
underlying structure of anything
● Organizational Agility – knowledge about how the organization works; knows how to get things done both through formal channels
and the informal network; and understand the culture of the organization
● Perspective – can discuss multiple aspects and impacts of issues and project them into the future
● Priority Setting – quickly zeroes in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder
accomplishing a goal
● Problem Solving – looks beyond the obvious and doesn't stop at the first answers; and uses rigorous logic and methods to solve
difficult problems with effective solutions
Education
• Bachelor degree in Computer Science or a related discipline is REQUIRED and at least three, typically five or more years' experience in
all phases of BI Infrastructure & Administration support, or equivalent in education and work experience.

Position Qualifications
• 1-3 years' Product Development experience
• SAS/Posit/OAS engineering and AWS experience are required
• Knowledge of various BI Product Suites (BI Server / Web Portal / Data Store / Desktop Clients)
• BI Infrastructure Support – Installs, Upgrades, Patches, etc
• BI Architecture Experience
• Level 3 BI Toolset Support
• Requirements Gathering
• Windows Server support experience
• Shell Scripting/Automation experience

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 100,200 - 167,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.