Job Description:

Job Objectives

In Service deals: Ownership of the allocated Contracts; with accountability of in-service deal operations and financials, and ensuring common understanding and delivery of the contributing functions. Additionally, to launch / drum beat actions with the respective functions to ensure high service level and drive our profitability.

New Campaigns: Lead/support design activities on new campaigns - aligning customer requirements with existing capabilities and identifying gaps

Future Design: Manage improvement / enabler projects to boost Solutions performance/profitability and to grow the Solutions portfolio in alignment with Solutions Design Director

Job Responsibilities

Implement service operations at new customers using existing processes.

Secure continuous operations, in collaboration with customer local teams (where applicable)

Monitor financial performance and support AOP / FCx activities

Identify and develop process improvements in order to increase performance and reduce costs.

Define Solutions requirements and manage changes across all supporting functions: data management, supply chain, IT, quality, product management, accounting and finance.

Integrate service extensions into customer’s operation.

Document process customizations and create the Operations Manual

Secondary responsibilities

Perform data analysis.

Provide back office support to local teams in case of: incidents, service level underperformance or lack of training and tools.

Personal & interpersonal skills

Strong analytical skills combined with social competences

High level of energy, persistence and “can do” attitude

Customer oriented

Team player

Open minded. Experience dealing with different environments/cultures

High professional integrity and ethical standards

Available for occasional international travel

Autonomous and self-driven

Job Requirements

Degree in engineering, computer sciences or business administration with more than 3 years of work experience

Project management and/or process design experience

Knowledge of SAP (experience of SD Module- AP1 will be a plus) and Spec2000

Able to analyze large data packages. Programming skills will be a plus

Experience dealing with aviation MRO’s, airlines or suppliers will be a plus

Basic knowledge of financial reporting and terminology

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Satair Pte Ltd

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Customer Account and Service Management <JF-CS-CA>

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