Satellite Office Operations Coordinator-165872 Print (https://www.governmentjobs.com/careers/adams/jobs/newprint/4813501) Apply  Satellite Office Operations Coordinator-165872 Salary $68,082.87 - $78,295.30 Annually Location Aurora, CO Job Type Regular Full-time Job Number 06908 Department Human Services Opening Date 01/30/2025 Closing Date 2/13/2025 4:30 PM Mountain Our Mission At Adams County, our team members engage in top-notch opportunities to grow and expand their impact. We cultivate an inclusive and innovative culture where diversity matters! Diversity, Equity & Inclusion (DEI) is a core cultural competency at Adams County, and we actively seek and welcome applicants that bring diverse experiences and value inclusion. Cultural Competencies/EEO Adams County is an equal opportunity employer. We strive to have a workforce that reflects the community we serve. No person is unlawfully excluded from employment opportunities based on race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender expression, gender identity, age, disability, genetic information, veteran status,marital status or any other legally protected characteristic. Position classification Onsite -- Job duties and expectations require employee to be regularly scheduled onsite. + Description + Benefits + Questions What Success Looks Like In This Job Under the direction of the Human Services Deputy Director, the Satellite Office Coordinator provides oversight of daily operations for the human services satellite offices, including the Aurora Service Center, Brighton Workforce Center, and Head Start Locations. This role coordinates security efforts, staffing coverage, equipment, budget, and overall office functions while delivering exceptional customer service to both internal and external stakeholders. The Satellite Office Coordinator ensures departmental efficiency, monitors workflows, and implements innovative processes that align with strategic goals and organizational priorities. This position is critical to ensuring the safety and operational efficiency of human services satellite offices, incorporating elements of risk and safety management into daily responsibilities. The ideal candidate will be a collaborative, proactive problem-solver who thrives in a dynamic and service-oriented environment. This is an on-site position requiring hands-on operational oversight of physical locations. Examples of Duties for Success + Collaborate with the Deputy Director to manage the operational responsibilities of satellite offices and recommend and enforce policies and procedures. + Proactively monitor equipment needs at each location, addressing shortages or operational gaps to maintain productivity and service quality. + Direct the implementation of any necessary changes and special projects. + Assess customer traffic and service delivery methods, implementing improvements to enhance efficiency and effectiveness. + Evaluate and revise office policies and procedures to ensure consistency, efficiency, and appropriateness. + Partner with other Adams County departments, such as Risk/Security, Fleet & Facilities, and IT & Innovation, to coordinate and execute solutions effectively. + Respond promptly to operational challenges and emergency facility-related situations during and after business hours to minimize disruptions. + Act as the primary communication liaison for satellite locations, ensuring clear and consistent messaging, timely updates, and alignment with strategic goals. + Support budget development and strategic planning efforts. + Collaborate with cross-functional teams to integrate operations with existing county functions, including performance management, employee wellness, and safety initiatives. + Develop and maintain strong working relationships with internal and external stakeholders, including staff, clients and vendors. Qualifications for Success + Proven ability to manage and prioritize operational requirements for multiple locations. + Dedication to promoting diversity, equity, and inclusion in all aspects of the role + Strong relationship-building skills to foster positive and harmonious working environments. + Experience researching and interpreting human services statutes, rules, regulations, and policy changes. + Demonstrated ability to develop and implement effective solutions and process improvements. + Passion for operational excellence and innovation. + Ability to lead by example and inspire confidence in others. + Strong analytical thinking skills to assess problems and implement impactful solutions. + Skilled in communication, both written and verbal, with the ability to convey complex information clearly. + Exceptional organizational and time-management skills to handle multiple demands within short timeframes. + Commitment to maintaining confidentiality and discretion. + Proficiency in inspiring and modeling strong customer service values. More Qualifications for Success + Experience: Five (5) years of extensive public contact experience. Including technical experience that provides familiarity with EBT and/or public assistance programs. + Education/Training: High School Diploma or GED equivalent. An associate or bachelor’s degree in business, behavioral science, or a related field may substitute for experience on a year-for-year basis. + Preferred Qualifications: + Bilingual candidates are strongly preferred. + Professional certifications in operations or office management are a plus. + Ability to travel to various locations using a personal vehicle. + Physical ability to lift and carry items up to 50 lbs. + Must pass a criminal and motor vehicle background check. Adams County complies with Colorado’s Job Application Fairness Act (“JAFA”). JAFA prohibits employers from asking individuals to disclose their age, date of birth, or dates of school attendance or graduation on an initial employment application. However, additional application materials such as certifications and transcripts containing this information may be required for certain positions; if such additional materials are requested, applicants may redact information that identifies the applicant’s age, date of birth, or dates or attendance or graduation. Adams County provides a comprehensive benefits package to employees that goes above and beyond what is offered at most organizations. Clickhere (https://youtu.be/ILAvllPaGb4) to watch our video about why Adams County is an Employer of Choice! Benefits You Expect: + AFLAC Supplemental Medical Insurance + Basic Term Life & Optional Term Life Insurance + Deferred Compensation Plan + Dental/Vision/Medical Plans + Generous Vacation/Sick leave + Long-Term Disability + Retirement Plan + Short-Term Disability Plus some you might not expect: + Employee Assistance Program + Employee Fitness Center + Employee Health Clinics + Flexible Work Schedules + Recreation Center Discounts + Training & Tuition Reimbursement Programs + Wellness programs + Lactation friendly certified workplace 01 Please be aware that your cover letter and resume will not be accessed in the initial screening process, so you must complete your application and supplemental questions with as much detail as possible. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your cover letter and resume will then be accessible to the hiring team. Information provided on the application is used to determine if a candidate meets minimum qualifications. Only information provided at the time of the application being completed will be considered and additional information that is not listed on the application will not be considered when deciding if a candidate meets or does not meet the qualifications. Applicants are STRONGLY encouraged to include all information and details on their application. I understand and agree that only information provided at the time of my application will be used to determine if I meet the minimum requirements for this position. + Yes, I understand and agree + Yes, I understand but disagree. 02 Please select how you meet the minimum qualifications. + At least one (1) year of extensive public contact experience including technical experience that provides familiarity with EBT and/or public assistance programs, AND a Bachelor's Degree in business, behavioral science, or a related field. + At least three (3) years of extensive public contact experience including technical experience that provides familiarity with EBT and/or public assistance programs, AND an Associate's Degree in business, behavioral science, or a related field. + At least five (5) years of extensive public contact experience including technical experience that provides familiarity with EBT and/or public assistance programs, AND a High School Diploma or GED equivalent. + None of the above. 03 Are you able to possess a valid Colorado's Driver's License, or have the ability to obtain one within 30 days of hire? + Yes + No 04 What experience do you have in developing and implementing operational processes? 05 We want to improve our customer service process. What experience do you have with process improvement? 06 How do you handle unexpected changes in scope or timeline for a project? 07 How do you ensure effective communication between departments and stakeholders? Required Question Employer Adams County Address 4430 S. Adams County Parkway, Suite C4000BBrighton, Colorado, 80601-8213 Website http://www.adcogov.org/current-career-opportunities Apply Please verify your email addressVerify Email