Ready to become a Wriker?

Join our Wrike Self-Service team as a Scaled Customer Success Manager, where you’ll help customers maximize their value from the Wrike platform. You’ll manage a high volume of accounts using scalable engagement strategies, driving product adoption, satisfaction, and growth opportunities.

How you’ll make an impact Customer Success at Scale: Drive success motions for a dedicated pool of customers. Digital Campaigns: Design and execute strategies to enhance product adoption and engagement. Virtual Engagements: Host webinars, “Ask the Expert” sessions, and similar virtual events. Educational Content: Collaborate with internal experts to curate customer education materials. Metrics Monitoring: Track customer health metrics, including retention, product usage, and engagement. Growth Opportunities: Identify upselling and cross-selling opportunities through customer behavior insights.

You will achieve your best if you have Education: Bachelor’s degree in Business, Marketing, or a related field. Experience: 2-5 years in customer success, digital marketing, or related roles. Skills: Proficiency in customer engagement tools, strong communication and presentation abilities, and analytical problem-solving.

You will stand out with Experience: 2+ years in scaled customer success or similar roles in the SaaS industry. Customer-Centric Focus: A deep understanding of customer needs and success strategies. Organization: Ability to handle large volumes of activities efficiently. Curiosity: Commitment to continuous learning and professional growth. Digital Expertise: Hands-on experience with digital engagement campaigns. Business Acumen: Strong understanding of business processes and data-driven decision-making. Language Proficiency: Excellent written and spoken English.

This role is ideal for someone passionate about customer engagement, data-driven strategies, and scalable approaches to customer success.

Perks of working at Wrike: 10 days of National and Festival Holidays per year (eight fixed, two flexible) 18 days of paid vacation per year 14 days of sick leave with a medical certificate per year 5 uncertified sick days per year Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees Personal Accident Insurance: Rs 50,00,000 Term Life Insurance: Rs 50,00,000 Up to 26 weeks of paid maternity leave for the first two children 4 weeks of paid parental leave 2 days off for volunteering with nonprofit charities Broadband/Internet Reimbursement: INR 1500 per month Full-stocked pantry and complimentary lunch Hybrid work model

Your recruitment buddy will be Tripti Sachan, Senior Recruiter.

 

 

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