Job Title: Schedule Coordinator (Guatemala City Only) Salary: 8500- 9000 Q per Year Fluent in English Company Overview: Behavior Treatment Analysis is a leading provider of behavioral health services, specializing in Applied Behavior Analysis (ABA) therapy. We are dedicated to improving the lives of individuals with developmental disabilities and their families by offering evidence-based treatment plans tailored to each client's unique needs. Our team of highly trained professionals works collaboratively to provide compassionate, effective, and results-driven care. We are committed to excellence in service delivery, innovation in treatment methodologies, and creating a supportive environment for both our clients and staff. Location: (Guatemala City Only - Cayala Zona 16) Job Summary: The Scheduler Coordinator plays a critical role in managing therapy schedules, maintaining effective communication with therapists and clients, and ensuring smooth coordination of appointments. This role demands strong analytical and problem-solving skills, self-motivation, and fluency in English to uphold high service standards while adhering to confidentiality and operational guidelines. The ideal candidate is a team player with leadership qualities, attention to detail, and the ability to handle critical situations professionally. Key Responsibilities: Client Interaction: • Update and maintain client information and documentation. • Address client questions and concerns in a professional and timely manner. • Confirm and update therapists' availability schedules. Communication: • Communicate promptly with therapists and clients regarding session cancellations or changes. • Ensure confidentiality of client information at all times. Appointment Scheduling: • Assign new referrals to appropriate therapists based on client location, service area, and availability. • Handle rescheduling and cancellations efficiently. • Confirm and update therapy sessions and meetings to ensure accuracy. • Collaborate with Clinical Managers and supervisors to develop processes that improve scheduling efficiency. • Monitor attendance and cancellations closely and resolve scheduling conflicts professionally. • Coordinate therapists' schedules to align with compatible clients' needs. Coordination and Collaboration: • Work closely with therapists and staff to ensure seamless scheduling operations. • Assist in organizing events and meetings when needed. Qualifications and Requirements: • Bachelor's degree in psychology, education, business administration, or a related field (Master's degree preferred). • Minimum of 1 year of experience in an administrative role, preferably in scheduling or client-facing positions. • Proficiency in Microsoft Office (Word, Excel, PowerPoint); familiarity with Google Workspace is a plus. • Fluent in English • Strong analytical and problem-solving skills. • Self-motivated and detail-oriented with excellent organizational and time management skills. • Outstanding verbal and written communication abilities. • Exceptional interpersonal skills, capable of resolving conflicts and building collaborative relationships. Demonstrates leadership, adaptability, and decision-making abilities in critical situations. • Commitment to productivity and achieving results. • Attention to detail and ability to thrive in dynamic work environments. How to Apply: If you meet the qualifications and are interested in this opportunity, please submit your resume and a cover letter outlining your relevant experience.