Overview Join our team as a day shift, full-time, Outpatient Administration Scheduler in Albuquerque, NM. Fulfilling your purpose begins here: People First, Always. Here’s how we take care of our people: Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more. Your team is bigger than your department: New Mexico Heart Institute has over 30 years of diagnostic, interventional and preventive cardiovascular expertise. Our team of over 50 providers use state-of-the-art technology, offering the latest treatment options for all types of heart and vascular conditions. We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect. Responsibilities Provides direct customer service within assigned department which includes but not limited to registering, scheduling, verifying insurances and message management. Handles customer account transactions and cashiering operations. Adheres to policies, procedures and regulations to ensure compliance and patient safety. Maintains performance metrics to ensure patients are served in a timely manner which includes call handle times, time away from the queue, and Quality metrics to resolve patient issues and increase First Call Resolution. Qualifications Job Requirements: High School Diploma or GED equivalent Medical Terminology One (1) year of previously related experience Preferred Job Requirements: Associate’s Degree in related field of study. Previous medical office/customer service experience. Heart Saver.