Description These openings are on their behavioral health team. • Promptly answer phone calls (40/day) from patients and referents seeking behavioral health services • Make occasional outbound phone calls • Schedule and educate patients on behavioral health services for Minnesota clinics • Process internal and external referrals • Communicate scheduling outcomes with referral sources • Verify and update patient demographic information • Address patient complaints and concerns and escalate to management when appropriate • Attend or review notes/recording for mandatory meetings and trainings • Complete other duties as assigned by the Call Center Management Team Skills customer service, call center Top Skills Details customer service,call center Additional Skills & Qualifications Prefer 1+ year of call center experience Must have strong tenure and computer skills if they don't have call center 1. Strong ability to multi-task, handle stress, deescalate, and problem solve 2. Excellent critical thinking skills 3. Positive attitude and ability to be flexible in a team environment 4. Must be proficient in use of computers Experience Level Entry Level Pay and Benefits The pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Arden Hills,MN. Application Deadline This position is anticipated to close on Apr 18, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.