Work Schedule:  Position operates on an alternating weekly basis * Monday to Friday (8:30a - 5:00p) * Monday, Tuesday, Thursday, Friday, & Saturday (8:30a - 5:00p) Position Summary: The Scheduling Coordinator is responsible for providing exceptional customer service by promptly and professionally addressing inquiries and complaints. This role requires strong communication skills, in-depth knowledge of company products and programs, and the ability to work effectively within a team environment. Essential Duties and Responsibilities: * Answer phone calls in a professional and timely manner. * Manage and update schedules by matching caregiver skills to client needs and handling last-minute changes. * Triage heavy phone volume efficiently. * Review and approve schedules weekly for billing and payroll. * Serve as a liaison between caregiver staff, clients, families, and other back-office employees. * Learn and utilize new software to document all activities in a shared database. * Maintain composure and work effectively in a fast-paced environment. * Demonstrate excellent customer service skills. * Utilize strong critical thinking and problem-solving abilities. * Be familiar with New Castle and Kent Counties for mapping locations. * Perform other duties as assigned. Qualifications: * High School Diploma or GED equivalent required. * Associate's degree preferred. * Previous experience as a scheduler in a medical-related field is advantageous. * Proven track record of providing excellent customer service. * Knowledge of medical terminology and coding is necessary. * Strong problem-solving skills. * Proficiency in data entry and computer skills, including Microsoft Office Suite. * Excellent verbal and written communication skills. * Ability to maintain confidentiality. * Ability to work independently with minimal supervision. * Must pass background checks, drug screening, a doctor's physical, and a 2-step PPD test.