Shift: PT/Pool
Schedule: Rotating
Under the direction of the Regional Patient Access Call Center Manager, the Scheduler is responsible for timely and accurate appointment scheduling with expertise in scheduling protocols, registration, insurance requirements/verification, identification of accurate patient responsibility with notification to the patient for the Trinity Health Mid-Atlantic Region which includes Mercy Fitzgerald, Nazareth Hospital, St. Francis Wilmington and St. Mary Medical Center Langhorne.
Scheduler:
Is responsible for pre-registration, scheduling, electronically verifying insurance eligibility and accurately identifying patient financial responsibility.
Handles complex scheduled events, including high dollar testing, associated studies and those with study specific instructions.
Begins the overall patient experience and initiates the billing process for any services provided by the hospital.
Answers the phone in a courteous and professional manner.
Communicates professionally with physician offices and other departments in the hospital
Consistently makes an effort to exceed the needs of the patient
Qualifications:
HS diploma [Required]
1-2 years' experience in a call center [Required]
Knowledge of up-front collections, insurance verification or pre-registration [Preferred]
We offer a competitive salary and comprehensive benefits including:
Retirement Savings Program
Free Parking
And more!
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.