Description We are seeking a detail-oriented and proactive professional to join our team in the role of Scheduling, Central Operations, and Exclusive Offers Allocation. The ideal candidate will be responsible for overseeing weekly wave plans, ensuring fill rate targets are met, coordinating with Central Operations (CO), and ensuring the timely and accurate allocation of exclusive offers. This role requires strong analytical skills, an understanding of scheduling strategies, and the ability to work across teams to drive process improvements and automation. Key job responsibilities 1. Wave Plan Management and Scheduling: - Develop and submit the weekly wave plan, ensuring alignment with OP2 in MMoT Mix and the RLD Strategy in the sedan block mix. - Coordinate with Central Operations (CO) to ensure all due diligence checks are completed in a timely manner. - Collaborate with stations to ensure the MMoT and Block mix strategy is followed. - Automate wave planning processes to align with O-treat requirements and streamline the format. 2. Fill Rate Management: - Achieve the OP2 fill rate target of 90% through close monitoring and adjustments to the wave plan. - Analyze fill rate gaps by MMoT and Cycle, making necessary adjustments to wave plans for optimization. - Release strategy for D-7, D-1, and D-0 by region, ensuring proper execution. - Create and manage the D-7 future fill rate report, tracking performance and forecasting. 3. Central Operations Coordination: - Weekly Sync and Performance Monitoring: - Conduct weekly sync meetings to review D-7 learnings and identify opportunities for improvement. - Develop and monitor the Standard Operating Procedures (SOP) for CO, ensuring alignment with operational goals. - Maintain and monitor the timeline and process for D-1 release, D-3 release, and D-0 acceptance. - Focus on process improvements, ensuring efficiency in CO performance and operations. - Manage BWND reporting and other relevant metrics. 4. Project Management and Automation: • Wave Plan Automation: - Lead initiatives to automate the wave planning process, ensuring uniformity and alignment with O-treat requirements. - Ensure due diligence checks are performed by CO weekly, covering key areas like MoT mix and sedan mix based on Flex Guidance. - Monitor and manage changes in dispatch start times, ensuring that any changes greater than 15 minutes are questioned to prevent disengagement and poor acceptance. • Fill Rate and Same-Day Blocks: - Maintain fill rate accuracy by ensuring same-day blocks are opened to meet set percentages (50% and 65% based on volume). - Coordinate with stations to ensure C1 and C2 are scheduled to 80% with a 100% wave plan provided. - Prioritize CT for first dispatches in wave plans, especially in sedan waves, to ensure smooth operations. 5. Long-Term Strategic Initiatives: • Wave Plan Volume Allocation and Adjustments: - Ensure the wave plan covers 100% of volume for D-1 and D-0 releases, following MMoT mix and sedan block mix strategy. - Oversee jurisdiction volume for DVT1 and DVT3, ensuring 50% pre-scheduling and raising the remaining volume at D-0. - Track maximum wave capacity changes and manage prioritization, including adjustments for changes in wave capacity. 6. Real-Time Monitoring and Reporting: • Fill Rate Dashboard: - Address issues with fill rate tracking by implementing a real-time dashboard to monitor D-0, D-1, and D-7 fill rates. - Analyze and report on fill rate trends to ensure continuous improvement and alignment with operational goals. 7. Tasks until End of Year (EOY): • Wave Plan Review: - Continue to review wave plans to ensure accuracy and alignment with overall scheduling objectives. • Fill Rate Monitoring: - Regularly monitor and adjust fill rates as required to ensure performance targets are met. About the team Learn More about Amazon Australia (https://amazon.jobs/content/en/teams/international-stores/australia?cmpid=AS\_OTHR200021B) Basic Qualifications - 3-5 years of experience in scheduling, operations, or supply chain management - Experience with wave planning, fill rate analysis, and central operations. - Strong problem-solving skills with a focus on continuous improvement and automation - Proven ability to analyze and optimize fill rate targets in a fast-paced operational environment - Experience in Central Operations (CO) management and process improvements Preferred Qualifications - Experience using customer research, hard data and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs - Experience utilizing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.) for targeting, segmentation, reporting for demand generation - Strong problem-solving skills with a focus on continuous improvement and automation - Strong communication and coordination skills, with a focus on cross-functional collaboration - Ability to manage multiple tasks, prioritize effectively, and work towards strategic objectives Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.