Scheduling Analyst I/II/Sr Houston, TX, USA Req #1328 Thursday, September 12, 2024 *To access Dayforce at its best, log in from the latest version of Chrome, Safari, Firefox, or Edge.* Boardwalk is a limited partnership operating in the midstream portion of the natural gas and natural gas liquids industry, providing transportation and storage services for our customers. Our 14,000 miles of pipeline and storage assets provide diverse market connectivity to producers and end-users who need reliable sources of natural gas for power generation, home heating or petrochemical feedstocks. We have the experience, knowledge, and flexibility to design service offerings and create system enhancements tailored to our customers’ needs throughout the 13 states in which we operate. As an organization focused on sustainability, we are committed to protecting the environment while delivering this energy source. This commitment is made to our customers, employees, and the communities in which we operate. We incorporate environmental stewardship, safety, and compliance into our day-to-day operations and seek to strengthen and support the communities we serve. Additional information about the company can be found online at www.bwpipelines.com . We are currently looking for a Scheduling Analyst for our Houston, TX office. POSITION DESCRIPTION: Boardwalk customer services Scheduling Analysts are responsible for providing front-line support to Boardwalk’s external customers and internal customers related to capacity release, nominations, confirmations, scheduling, allocations, and imbalances, as well as enhance customer satisfaction and loyalty. The team is key in identifying and implementing improvements to the gas management systems so that these systems meet Boardwalk’s business requirements as well as internal and external customer needs. Responsibilities include, but are not limited to : + Pipeline Scheduling and Customer Service - Support and oversee customer activities associated with nominations, confirmations, scheduling, and path balancing + Back Up Responsibilities – Participate in a rotation that includes both regular office hours and after-hours coverage during the week, and on-call duties as needed for holidays/weekends. + Customer Service – Analyze customer activity against contractual and pipeline operational limitations; communicate any information critical to customer decisions; schedule the pipeline within contractual and operational parameters, provide gas management system training and support and answer customer and operator questions; Scheduling analyst will be assigned customers that are easier to manage initially - they will progress to more difficult and larger customers as they develop knowledge and experience + Confirmations/PDA Maintenance – Perform Confirmations at assigned locations and ensure that all non-Oba locations have a valid PDA or correctly follow the default tariff allocation. + Imbalance Management – Monitor and proactively manage shipper, location, and OBA imbalances in cooperation with Gas Control, and contact appropriate shippers and operators to minimize imbalances. + Work in teams to develop and participate in plans to identify and implement improvements to the Internet Website so that it meets internal and external customer needs; Test system defects/enhancements as assigned. + Comply with federal regulations, industry standards, tariff provisions, company policy, BWP FERC Regulatory Compliance Plan and Sarbanes Oxley Compliance Plan. + Negotiate with customers, external or internal, to develop solutions or recommend services to resolve nomination, scheduling, and imbalance issues. + Utilize available resources to achieve objectives efficiently. + Establish and maintain effective relationships with customers to address customer priorities and gain first-hand knowledge of customers’ business needs to maximize customer satisfaction and loyalty and to help develop and introduce service enhancements REQUIRED SKILLS, KNOWLEDGE, AND EXPERIENCE: + 0-5 YRS Scheduling experience in Natural Gas, Pipeline or Related + Will work rotating and after-hours schedule + Will need excellent numbers and attention to numbers-detail skills + Excellent oral and written communication skills + Strong organizational and interpersonal skills + Ability to work well with peers and customers + Ability to work under stress and meet deadlines + Working knowledge of MS Word and Excel + Strong analytical skills + Ability to multi-task and set appropriate priorities PREFERRED SKILLS, KNOWLEDGE, AND EXPERIENCE: + Working experience in the natural gas industry + Experience building a new system and testing outcomes REQUIRED EDUCATION: + Bachelor’s degree in a Business, Engineering or Accounting discipline ADDITIONAL INFORMATION: Boardwalk Pipelines, LP maintains a drug-free workplace and will require pre-employment drug & substance abuse testing before hire. Boardwalk Pipelines, LP is an equal opportunity / affirmative action employer. All applicants will be considered for employment regardless of race, color, religion, age, sex, gender identity, national origin, veteran, or disability status. Other details + Job Family Customer Serv + Job Function Scheduling Analyst + Pay Type Salary Apply Now + Houston, TX, USA