**The deadline to apply is March 12, 2025** **Job Description** As a Call Center Sales Supervisor, you will be expected to be a subject matter, problem-solving expert while serving as a coach, trainer, and mentor for sales agents. The Call Center Sales Supervisor is expected to model appropriate behaviors/skills and be able to identify those characteristics to train and coach. **Job Duties** • Supervise a team of sales agents, offering guidance and support while monitoring their performance and productivity. • Supervisor is responsible for delivering on and improving team KPIs and Agent performance. • Actively participate in interviewing, hiring, onboarding and termination processes • Provide ongoing, timely employee reviews and documentation. • Establish a high standard for productivity, quality, and customer experience. • Manage daily activities of agents and uphold professional and ethical marketing practices. • Maintain an upbeat, professional, and motivated demeanor at all times, provide positive reinforcement, and mentoring agents. • Train team members and ensure proper execution of calling procedures and sales techniques. • Monitor calls, coach, and counsel sales agents. • Continuously motivate team members to develop a highly professional, positive, healthy yet competitive work environment. • Initiate programs and ideas to improve performance and operations. • Take appropriate and timely action in responding to employee concerns or personnel issues. • Track day-to-day team performance and attendance reports. • Maintain consistent professional improvement through company-provided workshops, tracking call center trends and active participation in team projects. **Minimum Education and Experience** + At Least 2 to 3 years of supervisory/managerial experience in a Call Center Sales Setting OR 6 months experience in a supervisor role with ADMI's Scheduling Center + Customer service and sales experience preferred. + Has excellent communication and leadership skills. + Proven track record of leading, motivating, and managing others. + Motivated self-starter + Strong attention to detail + Excellent problem-solving skills + Excellent verbal communication skills + Previous experience with computer software including Excel and MS Word (Power Point a plus). + Previous experience and proven ability to effectively and proactively manage change and implement process improvement. + Professional and efficient verbal and written communication skills. + Ability to effectively coach, train and develop a team of sales associates. + Cooperative, professional, and effective interaction skills with co-workers, company staff and visitors. + Can adequately demonstrate the following skills: Training, Performance Management, Motivating Others, Giving Feedback, Coaching, Self-Development, Team Development, Motivation for Sales, Self-Confidence, Sales Planning, Orienting Employees, Demonstrating Empathy and Compassion + A strong communicator with experience delivering instruction, feedback, coaching, and discipline. + Embodies Aspen Dental's cultural values, is motivated to work in a company that strives to improve people’s lives, believes in driving personal and professional growth for Agents, and leads by inspiring individuals to meet their highest potential. **Internal candidates:** + Tenure no less than 6 months in the Scheduling Center + Must be in good standing and not on any active corrective action. As a Call Center Sales Supervisor, you will be expected to be a subject matter, problem-solving expert while serving as a coach, trainer, and mentor for sales agents. The Call Center Sales Supervisor is expected to model appropriate behaviors/skills and be able to identify those characteristics to train and coach. View CA Privacy Policy (https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees)