Essential Duties and Responsibilities: + Answer employee calls regarding staffing/scheduling functions + Coordinates therapists schedules with compatible clients + Confirms and updates therapists availability schedules + Communicates with both therapist and clients in regards to session cancellations and/or changes in a timely manner + Schedules all new referrals to the appropriate therapist based upon client location, service area and availability + Takes ownership of front desk operations, greeting clients, answering phone calls, and sorting mail + Answer emails and other written communication in a timely manner + Consults with Operations Manager and supervisors concerning scheduling needs to efficiently create processes that improve services and procedures + Perform other miscellaneous administrative duties as assigned Qualifications/ Requirements: + Relevant experience, 1 year (Not Required but preferred) + Spanish and English fluency required Licenses, Certifications + Driver's License (Required) + Fingerprint clearance (both DOJ and FBI) Other Knowledge, Skills and Abilities + Team Leadership + Excellent written/oral communication + Relationship development + Solution-oriented problem solving + Excellent organization and planning + Systems management + Exceptional project and personnel management skills + Excellent ability to multitask and prioritize in a busy, fast-growth environment + Proficiency in MS Word, Excel and PowerPoint is essential