Infusion for Health is a referral-based infusion center that services all providers in multiple locations in California, Arizona, Nevada, Washington, Colorado, and Missouri. Our center is unique and offers individual comfortable private rooms for our patients. Our mission is to provide exceptional service in the administration of infusion therapy in a comfortable, patient-focused environment by providing exemplary professional clinical care.

Our company is continuing to grow and we're looking for a Scheduling Coordinator to support our patient care department.

This is a full-time, 5 days a week position, onsite at our Brea HQ office.

JOB SUMMARY

The Scheduling Coordinator is responsible for answering incoming calls and directing them to the appropriate department or individual. They may also assist patients with scheduling appointments, providing information about services offered at the center, and addressing any concerns or complaints they may have. In addition, the scheduling coordinator may be responsible for maintaining patient records and updating information in the center's database. Strong communication and customer service skills are essential for this role.

EDUCATION & EXPERIENCE

High school diploma / GED (or higher)1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools6+ months of Call Center experienceMust be open to work Monday – Friday 9:00AM-5:30PM (Full time)

QUALIFICATIONS & SKILLS

The ability to navigate Microsoft Office programs such as Excel, Word, Outlook, etc.Ability to work with computers and enter data quickly and accuratelyEffective and polite communication skills / excellent customer service skillsBilingual skills (English/Spanish) preferred

DUTIES AND RESPONSIBILITIES

Handling incoming calls from patients, insurance companies, and healthcare providers and directing them to the correct departmentAssist with scheduling appointments, answering questions about Infusion for HealthUnderstands and abides by HIPAA policies and proceduresMakes outbound calls to no-shows, reschedules, and confirms appointmentsData entryKnowledge of Outlook and TEAMsWorks closely with internal departments to ensure scheduling guidelines are followed

The hourly pay range for this role is expected to be between $22-$26. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set.