POSITION SUMMARY

The Surgical Scheduling Coordinator is responsible for booking our equipment for hospitals across the country.  This person will handle various interactions (phone/email/cases) to and from surgical customers to guide them through the scheduling process.

PRIMARY OBJECTIVES AND RESPONSIBILITIES

Handles both initial inbound and follow-up outbound confirmation calls for scheduling of surgical procedures

Responds to customer voicemails and emails related to scheduling

Schedules cases with multiple modalities, confirming next-day schedules, approving cases via our online scheduling system, and assuring all cases are booked accurately

Identifies scheduling barriers and implements solutions to improve scheduling results

Follows established precaution and procedures in the performance of job duties to ensure a safe work environment.  Adhere to policies regarding safety, confidentiality, and HIPAA guidelines

Participates in ongoing training to improve their understanding of our department and what we offer our customers

Assist in other tasks as assigned by Supervisor and/or Manager

QUALIFICATIONS

High School Diploma or equivalent required

Proven work experience as a Scheduling Coordinator or in Customer Service

Proficiency in Scheduling Software preferred

Experience using Microsoft Office 365 (Outlook, Word, and Excel)

Knowledge of clinical/medical practice operations, procedures, terminology, and administrative procedures preferred

For Remote Position Only: Separate work area free of distraction

KNOWLEDGE, SKILLS AND ABILITIES

Superior phone and written customer service skills

Effective communication, both written and verbal with active listening skills

Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals.

Patient and empathetic attitude toward others

Computer literacy and In-depth knowledge of Microsoft Office 365

Possession of strong problem-solving skills and sound judgment.

Familiarity/working knowledge of call center/ACD phone systems.

Dependable attendance and punctuality

Adaptable and flexible - comfortable working in fast-paced environments

Strong time management and organizational skills

Comfortable sitting in front of the computer for extended periods of time

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

If you require assistance with your application, please contact recruiting@agilitihealth.com.

Primary Job Location:

Home Office (WA)

Additional Locations (if applicable):

Job Title:

Scheduling Coordinator

Company:

Agiliti

Location City:

Not Applicable

Location State:

Washington

Pay Range for All Remote Locations:

$13.47-$33.73

This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.