Welcome page Returning Candidate? Log back in! Scheduling Coordinator Job Locations US-NC-Wake Forest Requisition Number 2024-13753 Job Category Administrative/Clerical Position Classification Full Time About the Practice

Triangle Family Dentistry's AB&B Management is the central billing office for multiple dental practices that provides the following services without patient interface: insurance verifications for treatment, database management for insurance plans, and maintain current eligibility status for patients to ensure proper coverage.

Responsibilities

 

We are a multi-office dental and specialty practice looking for an energetic individual to join our team! In our practice, guest support and patient care are our number one priority. We are searching for enthusiastic, growth minded people to support our patient centered approach! We like to have fun when we work and believe in having a positive and encouraging work environment. 

 

As a Scheduling Coordinator, you are the first interaction for guests and play an integral role in setting the expectations for their experiences. You will perform a wide range of responsibilities, to include:

Be professional, punctual, reliable, and accountable for the quality of your workAnswer phone according to telephone etiquette protocol, striving for 100% answer rateEnforces office policies and protocols with guests discreetly, tactfully, and professionallyMaintain guest accounts/records by obtaining, recording, and updating personal and financial information with a high degree of accuracyMonitor daily insurance correspondence from Home Office, coordinates with dental offices for resolution of issuesKeeps informed and updated on OSHA regulations and HIPAA (Health Insurance Portability and Accountability) requirementsAlways adhere to service and brand representationCommitment to providing excellent customer serviceMaintain composure and professionalism when exposed to stressful situationsAbility to work cooperatively with management, staff, and patients Qualifications High school diploma or equivalent required.A minimum of two years of customer service experience, preferably in a dental setting. Benefits Offered

In return for providing an excellent patient experience, we offer a great benefits package to include health, vision and dental benefits, employee assistance program, wellness program, continued education, gym reimbursement, 401(k), 401(k) matching, uniforms provided, life insurance, holiday pay, office production bonus, paid time off and *additional paid time off.

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