Job Title: Scheduling Coordinator
Job Description

We are seeking a Scheduling Coordinator who will be responsible for scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and freight charges. This role involves coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments. The Scheduling Coordinator will schedule delivery appointments, handle re-consignments, and communicate with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments. The role also includes ensuring the accurate billing of shipments, compiling and delivering custom reports, performing daily audits of reports, documenting all customer interactions for follow-up and record-keeping purposes, and assisting customers with registration and utilization of our website.

ResponsibilitiesSchedule pick-ups, trace shipments, provide shipment ETAs, rate quotes, and freight charges.Coordinate with internal departments, partners, delivery agents, brokers, and container stations to schedule shipments.Schedule delivery appointments and handle re-consignments.Communicate with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments.Ensure accurate billing of shipments.Compile and deliver custom reports; perform daily audits of reports.Document all customer interactions for follow-up and record-keeping purposes.Assist customers with registration and utilization of our website.Essential SkillsMinimum 1 year of prior experience in a similar role.Detail-oriented with excellent customer service and communication skills.Proficiency in Microsoft Office (Word, Excel, and Outlook).Experience in customer service, data entry, scheduling appointments, and call center operations.Additional Skills & QualificationsExperience in a fast-paced work environment; strong attention to detail.Familiarity with basic typing skills.Ability to prioritize tasks and meet deadlines.Capable of working effectively as an individual contributor or as part of a team.Willingness to maintain a flexible schedule to meet the needs of the business.Work Environment

The position is based in West Chester, PA and requires 100% onsite presence. Initial training will be conducted onsite during the first week from 8:30am – 5pm. Following the training period, the normal shift will be from 10:30am – 7pm, Monday through Friday. The candidate will work closely with a CSR Trainer for the first week to become familiar with the processes, accounts, and systems. Benefits include medical, dental, vision, and life insurance, short-term and long-term disability, wellness programs, paid vacation and personal time, and a 401(k) with company match. Weekly pay is provided via direct deposit.

Pay and Benefits

The pay range for this position is $19.00 - $19.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in West Chester,PA.

Application Deadline

This position will be accepting applications until Jan 21, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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