Scheduling Coordinator II (Outreach)
Childrens Hospital of The King's Daughters
+ GENERAL SUMMARY
+ The Scheduling Outreach Coordinator is responsible for the outreach and coordination for closing gaps in care among all primary care services areas, to include scheduling and pre-registration.
+ ESSENTIAL DUTIES AND RESPONSIBILITIES
+ Manages large volume of customer calls in friendly and courteous manner.
+ Provides customer service through attentiveness, clear communication, and time management skills.
+ Obtains and evaluates all relevant information to handle and schedule appointment to the appropriate service area.
+ Locates and utilizes opportunity reports for patients who have gaps in care and calls and/or collects patient information for use of automated outreach system.
+ Serves as a patient liaison for scheduling of services for multiple service areas.
+ Maintains customer records by updating account information.
+ Provides administrative and project management support for the service area.
+ Communicates effectively with clinic staff either by telephone or electronically to handle questions, address patient/customer concerns or resolve issues.
+ Continuously evaluates and identifies opportunities to drive process improvements that positively impact the patient/customer experience.
+ Provides feedback on the efficiency of scheduling discrepancy to department leadership for process improvement.
+ Ensures compliance with all federal and state HIPAA/PHI laws.
+ Interfaces with multiple departments and multiple computer systems.
+ Perform other duties as assigned.
+ LICENSES AND/OR CERTIFICATIONS
+ None required.
+ MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
+ High school graduate or GED required.
+ Demonstrated ability to relate well with the public required.
+ Demonstrated ability to build and maintain effective relationships internally and externally. Proven ability to build strong customer relationships and deliver customer-centric solutions is required.
+ Demonstrated ability to effectively gather and exchange information, both oral and written communications, with proper grammar, spelling and punctuation is required.
+ Demonstrated experience using windows based software is required. Experience using scheduling software highly preferred.
+ Demonstrated ability to successfully multitask to accomplish the work required.
+ Demonstrated ability to schedule appointments for multiple service areas and adhering to scheduling algorithms is preferred.
+ Knowledge of medical terminology gained either through coursework or work experience preferred.
+ Demonstrated ability to utilize electronic medical record software preferred.
+ Demonstrated ability to successfully work in multiple computer systems simultaneously is highly preferred.
+ Demonstrated proficiency using MS Excel (beginner level) required; intermediate level highly preferred.
+ WORKING CONDITIONS
+ Normal office environment with little exposure to excessive noise, dust, temperature and the like.
+ This position is eligible for teleworking.
+ PHYSICAL REQUIREMENTS
+ Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20A%20Jobs.pdf)
Confirm your E-mail: Send Email
All Jobs from Childrens Hospital of The King's Daughters