+ GENERAL SUMMARY + The Scheduling Outreach Coordinator is responsible for the outreach and coordination for closing gaps in care among all primary care services areas, to include scheduling and pre-registration. + ESSENTIAL DUTIES AND RESPONSIBILITIES + Manages large volume of customer calls in friendly and courteous manner. + Provides customer service through attentiveness, clear communication, and time management skills. + Obtains and evaluates all relevant information to handle and schedule appointment to the appropriate service area. + Locates and utilizes opportunity reports for patients who have gaps in care and calls and/or collects patient information for use of automated outreach system. + Serves as a patient liaison for scheduling of services for multiple service areas. + Maintains customer records by updating account information. + Provides administrative and project management support for the service area. + Communicates effectively with clinic staff either by telephone or electronically to handle questions, address patient/customer concerns or resolve issues. + Continuously evaluates and identifies opportunities to drive process improvements that positively impact the patient/customer experience. + Provides feedback on the efficiency of scheduling discrepancy to department leadership for process improvement. + Ensures compliance with all federal and state HIPAA/PHI laws. + Interfaces with multiple departments and multiple computer systems. + Perform other duties as assigned. + LICENSES AND/OR CERTIFICATIONS + None required. + MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS + High school graduate or GED required. + Demonstrated ability to relate well with the public required. + Demonstrated ability to build and maintain effective relationships internally and externally. Proven ability to build strong customer relationships and deliver customer-centric solutions is required. + Demonstrated ability to effectively gather and exchange information, both oral and written communications, with proper grammar, spelling and punctuation is required. + Demonstrated experience using windows based software is required. Experience using scheduling software highly preferred. + Demonstrated ability to successfully multitask to accomplish the work required. + Demonstrated ability to schedule appointments for multiple service areas and adhering to scheduling algorithms is preferred. + Knowledge of medical terminology gained either through coursework or work experience preferred. + Demonstrated ability to utilize electronic medical record software preferred. + Demonstrated ability to successfully work in multiple computer systems simultaneously is highly preferred. + Demonstrated proficiency using MS Excel (beginner level) required; intermediate level highly preferred. + WORKING CONDITIONS + Normal office environment with little exposure to excessive noise, dust, temperature and the like. + This position is eligible for teleworking. + PHYSICAL REQUIREMENTS + Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20A%20Jobs.pdf)