JOB SUMMARY

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The Scheduling Specialist 2 under general supervision and in accordance with established procedures, schedules complex procedures such as interventional radiology and other advanced or invasive imaging procedures, validates and obtains history and physical, outside images, and complex and interventional orders, and captures patient demographic and insurance information.

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SHIFT AND SCHEDULE

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Full Time: Monday to Friday 8:00 am to 5:00 pm

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ESSENTIAL FUNCTIONS OF THE ROLE

\n\nSchedules and coordinates multiple appointments/procedures and testing of patients including obtaining patient history and physical information, outside images, and radiologist approval prior to scheduling complex procedures such as interventional/invasive radiology procedures.\nUploads images to application for radiologist to review prior to study and move to PACS when necessary.\nContacts patients or providers for complex and/or interventional radiology procedures.\nCommunicates effectively with physicians and other providers.\nContacts patients to schedule complex and/or interventional radiology procedures.\nCoordinates with day surgery, pathology, anesthesia, and any other necessary department when appropriate for complex and/or interventional radiology procedures.\nCollects patient demographic and insurance information during scheduling phone call with provider or patient. Validates insurance is in network with the provider.\nCompiles patient information such as diagnosis, reason for procedure, medications, allergies, and other applicable information prior to scheduled procedure.\nMonitors inbound orders process to ensure orders are validated and routed appropriately to ensure patients are contacted timely to schedule procedure.\nContacts department affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available.\nAccountable for meeting telephone system metrics and any other productivity standards set by the department to include length of call, length of answer time, and number of calls taken within a specific period.\n\n

KEY SUCCESS FACTORS

\n\nMust consistently meet performance standards of production, accuracy, completeness, and quality.\nRequires good listening and communication skills, and professional and respectful telephone etiquette.\nAbility to maintain a professional demeanor in a highly stressful and emotional environment, behavioral health, and suffering patients in addition to life/death situations.\nDemonstrates effective and professional communication with physicians and other providers.\nGeneral knowledge of medical terminology and complex and interventional procedures.\nMust be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.\nDemonstrates ability to manage multiple changing priorities in an effective and organized manner.\nExcellent data entry, numeric, typing, and computer navigational skills.\nBasic computer skills and Microsoft Office.\n\n

BENEFITS

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Our competitive benefits package includes the following

\n\nImmediate eligibility for health and welfare benefits\n401(k) savings plan with dollar-for-dollar match up to 5%\nTuition Reimbursement\nPTO accrual beginning Day 1\n\n

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

\n\n\n\tEDUCATION - H.S. Diploma/GED Equivalent\n\tEXPERIENCE - 3 Years of Experience\n