**Job Summary** (Full-Time, Remote) Answer incoming clinic calls within established company guidelines to provide prompt and courteous customer service to callers. Complete scheduling for clinic providers and ancillary staff for multiple clinics and multiple Medical Groups. Complete insurance entry and verification. Handle clinical calls and communications to clinic staff, escalating when needed. Manage outbound calls and incoming calls from company campaigns. As a Scheduling Specialist at Community Health Systems, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including health insurance, flexible scheduling, 401k and student loan repayment programs. **Required:** + Experience: 1+ years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, scheduling, call center, medical clinic, healthcare setting, patient placement) Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis. + Education: H.S. Diploma + Computer Skills: Knowledge of Windows based system, word processing software, spreadsheet software, telephony platforms, clinical and non-clinical EMR, and ability to utilize multiple applications at once **Preferred:** + Experience: 2+ years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, scheduling, call center, medical clinic, healthcare setting, patient placement) Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis. **Essential Functions** 1. Answer incoming calls for all assigned clinics and operate call center telephony platforms 2. Follows scheduling protocols and guidelines. Utilizes critical thinking to determine which processes to apply to specific situations. 3. Determine calls with urgent needs and complete warm transfer to clinic staff 4. Complete accurate patient scheduling on provider and ancillary schedules for multiple clinics and Medical Groups. 5. Researches patient requests in the medical record and provides information to patient or other entities. 6. Obtain information regarding refills, clinical questions, referrals, services, etc. Enter documentation and communication within EMR for non-urgent clinical calls 7. Monitor assigned boxes in EMR for return communication from the clinic 8. Accurately validate and enter patient name, DOB and demographics 9. Collects insurance and pre-certification information from callers, validates insurance eligibility and correct PCP assignment. Determines appropriate and current referrals are present, as indicated 10. Adheres and complies to all policies and procedures 11. Attend educational sessions and department meetings as scheduled 12. Ability to perform all other duties as assigned or requested We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 70 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers. INDSSFLRCSC To Apply, please email bria_toney@chs.net Equal Employment Opportunity This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.