17-20 per hour | Buffalo, NY, USA | Full Time Are you highly organized with a talent for delivering exceptional customer service? Join Zenner & Ritter in Buffalo, NY as a full-time Customer Service and Scheduling Specialist - CSR and be at the core of our mission to provide outstanding support to both our team and customers. We offer competitive pay of $17-$20 per hour, continuous training opportunities, a supportive work environment, and an opportunity to grow in your career. Plus, great benefits such as: + Health, dental, and vision + Paid time off (PTO) + 401(k) with a company match + Life insurance + Employee Assistance Program (EAP) + Growth opportunities + Short- and long-term disability + Company parties + Company phone and uniforms WHY WORK WITH US? We have been a trusted name in home services for over 90 years, and we're continuing to grow! We're not just offering jobs-we're offering long-term careers. As the largest residential heating and cooling company in Western NY, we're expanding our services to include plumbing, electrical, energy, and green technology solutions. Whether you're interested in management, accounting, sales, customer service, or technical roles, we have opportunities for you to join a team committed to innovation and exceptional service. With flexible scheduling, excellent benefits, supportive team members, and a strong focus on career development, Zenner & Ritter is the perfect place to grow! Join us! IN THIS ROLE, YOU'LL: + Coordinate schedules and communicate effectively with technicians. + Provide exceptional customer service over the phone, addressing inquiries and scheduling appointments. + Maintain organized and accurate schedules to ensure smooth daily operations. + Use your attention to detail and time management skills to balance priorities effectively. As a Customer Service and Scheduling Specialist - CSR, your contribution will be essential to delivering seamless service and operational excellence! WHAT YOU BRING TO THE ROLE: + Strong computer skills + Excellent organizational and communication abilities Preferred Qualifications: + Experience in customer service or dispatching WORK SCHEDULE: This is a full-time, in-office position based in Buffalo, NY. Shifts for our Customer Service and Scheduling Specialists - CSRs may vary, ensuring you can maintain a balanced schedule. ARE YOU READY TO JOIN OUR TEAM? Applying is quick and straightforward-our mobile-friendly initial application takes just 3 minutes to complete. Take the next step in your career and apply today to become part of a team that values your skills and dedication. Must have the ability to pass a background check and drug screening test.