Our patients are our number one priority! We're committed to giving children back their childhood! Job Posting Title: Scheduling Specialist I Location: Dallas - Hospital Additional Posting Details: Monday - Friday 8:00am to 4:30pm Job Description: Duties/Responsibilities + Greets callers in a professional and welcoming manner, field questions, and assist in making patient appointments + Screens and routes inbound/outbound calls in a timely manner; creates telephone encounters as necessary + Performs patient intake/referral process; appropriately scheduling appointments according to scheduling algorithm/protocols + Performs scheduling of new and/or follow-up patient visits, including, but not limited to diagnostic and ancillary appointments (as needed); may require coordination with clinical team + Communicates appointment details with patients, provide necessary instructions, and appropriately answer questions + Performs scheduling and pre-registration process for appointments within the ambulatory setting, including, but not limited to confirming, cancelling, and rescheduling appointments, as needed + Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights + Obtains accurate collection of patient demographics, insurance coverage, and other relevant information + Promotes and assists patients/families in signing up for MyChart + Functions as a liaison between patients, families, clinical care teams, staff, and community provider offices + Maintains and distributes incoming departmental faxes + Maintains and acts on individual email and InBasket pools and messages + Scans clinical record information and correspondence into patient’s electronic record + Maintains scheduling, registration, and referral work queues in Epic + Responsible for meeting telephone system metrics and any other productivity standards set by the department, which may include length of call, length of answer time, and number of calls taken within a specific period + Maintains patient information and documentation in electronic medical record + Supports hospital and departmental performance improvement goals + Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations + Supports departmental initiatives and change efforts + Practices financial and resource stewardship + Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization’s core values + Additional duties as assigned Required Skills/Abilities + High school diploma or equivalent required + Medical office or hospital experience required + Call center experience preferred + EPIC experience preferred + Minimum 1-year relevant experience preferred + Strong written and verbal communication skills preferred + Strong organizational and interpersonal skills preferred At Scottish Rite for Children, we work together with the common goal of helping give children back their childhood. Scottish Rite is a unique place to work because we believe in a collaborative approach, utilizing the care and expertise from all departments. We are always looking for caring, energetic individuals to join our team. We currently have locations in Dallas and Frisco and is an equal opportunity employer. For questions, contact careers@tsrh.org.