Summary The Scribe Supervisor is responsible for supervising the Scribe Team Leads and an EMR Training Specialist; this includes overseeing performance, managing the scribe schedule, and serve as a central point of contact between the Scribe Team Leads and the Clinical Operations Manager. Additionally, this position is not only accountable for the productivity of the entire scribe team but also ensures that quality standards are met and audits are regularly performed. Duties and Responsibilities + Demonstrate our Core Values of being Patient Centered, Team Focused, Service Driven, Accountable, and Innovative every day + Work closely with the Clinical Operations Manager to: + Assess physician preferences to ensure scribe support is appropriate, effective, and achieved + Assess Express scribe needs and work closely with providers to ensure expectations are understood and met + Write a significant portion of the pod schedule to ensure appropriate coverage for scribing as well as clinical support (check-out desk) in all pods + Review and adjust scribe schedules to align with clinic needs as well as all scribing needs + Manage remote scribing services + Work closely with Scribe Team Leads to: + Implement best practices throughout the scribe team + Monitor workflows and allocate resources appropriately + Perform quality assurance audits and review results with leads to identify trends of successes and opportunities + Manage performance of scribe teams and provide coaching and mentoring for improved performance + Review annual performance reviews + Work closely with the EMR Training Specialist to ensure: + Robust onboarding programs are in place + Training plans are in place with defined competencies and metrics that support clear performance expectations + Identify and implement opportunities for improvement in existing training program + Expand training program for the Clinical Support Specialist role + Identify cross-training opportunities to deepen the knowledge base of individual scribes as well as versatility of the team + Work closely with HR to + Interview and select scribe candidates to join our team + Identify and build career paths + Utilize reporting tools in Medent to review quality, productivity, and HIPAA compliance + Analyze data to effect outcomes and standardize best practices + Perform quality assurance audits and produce reports that are accurate, timely, and communicate broadly to the appropriate parties to effect change + Communicate regularly and collaboratively with other department leaders to ensure smooth workflows and quality results + Occasionally perform scribe duties in an effort to strengthen relationships and keep skills current + Perform other duties as needed Job Qualifications + Associate Degree in health- or technology-related field preferred or 3+ years working in a medical office setting required + 2+ years experience working as a scribe required + Leading people experience required + Proficient working in an EMR required, preferably Medent + Proficient working in Microsoft Suite including Word, Excel, and Teams required + Local travel to different offices required Physical Demands + Manual and finger dexterity and eye-hand coordination to enter data and operate office equipment + Corrected vision and hearing within normal range to communicate with patients, providers, and staff + Frequently to constantly standing required while operating a laptop + Occasionally to frequently sitting on days when not scribing + Occasional lifting and carrying items weighing up to 10 pounds Benefits We offer a comprehensive benefits package that includes health (with employer contribution), dental, and vision insurance, employer paid base life, and other voluntary benefits*. Time off benefits include paid combined time off (CTO) and seven paid holidays, plus a floating holiday after one year of service. Retirement benefits include a 401(k) with company contribution and profit sharing after one year of service. Qualified team members become eligible to participate in medical benefits on the 1st of the month following date of hire, and retirement benefits after 90 days. We also provide professional development opportunities, flexible work schedules, wellness incentives, healthy vending options, and relaxed dress code on Fridays. Our community-focused culture encourages participation in local events, fundraisers, and causes chosen by our team. We are committed to providing our employees with the resources they need to thrive both personally and professionally. *Other voluntary benefits include Voluntary Short Term Disability, Long Term Disability, Critical Illness, Accident Insurance, Supplemental Life Insurance, and legal and identity protection and pet insurance. Who We Are Excelsior Orthopaedics is a multi-specialty orthopedic practice that has been providing comprehensive care since 2002. We have multiple locations throughout the Western New York region and a free-standing ambulatory surgery center, Buffalo Surgery Center. Excelsior Orthopaedics offers a suite of in-house services including general orthopaedic evaluation and treatment, podiatry, physical & occupational therapy, nutrition counseling, sports training, outreach athletic training, orthopaedic express care, imaging, durable medical equipment, and an outpatient total joint program. Buffalo Surgery Center provides surgical and procedural treatments for orthopaedic, pain and spine, podiatry, total joint replacement, and gastrointestinal patients. Our mission is to transform the lives of our patients by restoring function and enhancing quality of life. We are committed to innovative care that is driven by patient needs and supported by the most skilled, experienced team in Western New York. The pay range for this position is determined based on several factors, including the candidate’s years of experience, qualifications, training, licenses, designations, and the overall market conditions. This job description does not state or imply that the duties and responsibilities listed are the only ones required of this position. Team members in this role will be required to perform other job-related duties at the discretion of the employer and may have additional duties assigned as necessary. Excelsior Orthopaedics and Buffalo Surgery Center are committed to the full inclusion of all applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.