Scrum Master

Scrum Master I  

 

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

 

You Are:

We are seeking an experienced and dedicated Scrum Master to support our File Transfer & Data Management team. This team is responsible for managing manual data file transfers using tools like Axway B2Bi, IPSwitch/WSFTP, CFT, and other related technologies for healthcare data management. As a Scrum Master, you will guide a cross-functional team to deliver high-quality, timely, and compliant data transfers for Medicaid and Medicare programs. The ideal candidate will have a deep understanding of Agile methodologies, excellent communication skills, and a solid background in supporting production environments in the healthcare domain.

 

The Opportunity:

·       Facilitate Agile Ceremonies: Lead daily standups, sprint planning, sprint reviews, and retrospectives for the File Transfer & Data Management team. Ensure these ceremonies are effective and productive.

·       Support Team’s Agile Process: Mentor and guide the team in the application of Agile principles and Scrum practices, ensuring alignment with Agile values and objectives.

·       Remove Blockers: Identify and resolve obstacles that impede the team's progress, ensuring continuous flow of work. Facilitate cross-functional collaboration to clear any roadblocks.

·       Ensure Team Focus: Help the team stay focused on high-priority tasks and remove distractions, ensuring alignment with the goals of the current sprint and project milestones.

·       Manage Sprint Backlog: Work with the Product Owner to ensure that the product backlog is well-defined, prioritized, and up-to-date. Assist in managing scope changes and adjusting timelines as necessary.

·       Track and Report Progress: Use Scrum tools (e.g., Jira, Trello) to track the team's progress against sprint goals, ensuring that deadlines are met and deliverables are completed as expected.

·       Facilitate Communication: Act as a liaison between the development team, stakeholders, and product owner. Communicate clearly and regularly about sprint progress, challenges, and opportunities for improvement.

·       Continuous Improvement: Foster a culture of continuous improvement by helping the team reflect on their performance and work together to implement improvements for the next sprint.

·       Collaboration with Other Teams: Work closely with cross-functional teams, such as the QA team, data integration team, and operations teams, to ensure smooth workflows and integration.

·       Risk Management: Proactively identify potential risks and work with the team to create mitigation strategies. Communicate risks to stakeholders and escalate when necessary.

·       Coaching and Development: Provide coaching and guidance to team members on Agile processes and Scrum practices, helping them improve individual and team performance.

 

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

 

What You Need:

·       Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field.

·       4+ years of experience as a Scrum Master, preferably in a production support or data management environment.

·       Certified Scrum Master (CSM) or equivalent Agile certification is strongly preferred.

·       Proven experience supporting teams working with file transfer technologies such as Axway B2Bi, IPSwitch/WSFTP, CFT, and related tools, ideally in a healthcare data management environment.

·       Solid understanding of Agile methodologies, including Scrum, Kanban, and Lean. Experience facilitating Agile ceremonies and managing sprint cycles.

·       Strong leadership and communication skills, with the ability to influence teams and stakeholders and foster a collaborative and productive environment.

·       Ability to work in a fast-paced environment with shifting priorities, ensuring teams stay focused on high-value deliverables.

·       Experience working with healthcare data management systems, particularly related to Medicaid/Medicare and HIPAA compliance, is preferred.

·       Familiarity with tools such as Jira, Confluence, Trello, or similar for backlog management and sprint tracking.

·       Problem-solving and conflict resolution skills, with a focus on removing roadblocks and addressing team challenges effectively.

·       Experience in risk management and maintaining a clear focus on sprint objectives and deadlines.

·       Strong facilitation skills for team collaboration, retrospectives, and sprint planning sessions.

·       Ability to balance the need for agility with the regulatory and compliance requirements specific to the healthcare industry.

 

 

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Remote

Compensation Range: $95,000-$145,000

 

 

 

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

 

What We Believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

 

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

 

 

#UST

#CB

#LI-SM4

#LI-Remote