Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

We believe that inclusion propels innovation and is the foundation of all that we do. Uniteds Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

We are seeking a highly skilled and experienced Scrum Master Lead to join our team. This person will be responsible for engaging with development teams, fellow scrum masters, and business analysts/product owners to facilitate project delivery, system maintenance, and production support. They will be instrumental in conducting scrum ceremonies, fostering multi-functional team collaboration, and mentoring junior scrum masters. A key focus will be to nurture our culture of collaboration, innovative problem-solving, and professional excellence—hallmarks of our high-performing teams. The role involves reinforcing communication among various sub-teams within the EMD team and demonstrating insights into interpersonal dynamics to optimize team collaboration and efficiency. The ideal candidate will exemplify leadership and integrate effectively into our culture of accountability and psychological safety. Close partnership with EMD leadership is essential to align and drive the team’s success.

The Electronic Miscellaneous Document (EMD) team at United Airlines is a 30-person division responsible for a complex system at the heart of the Commercial IT department. EMDs serve as the source of truth for the carriage and service contracts of United Airlines passengers, and as a result, are integral to the airlines daily operations. Our 40 applications directly support Uniteds ability to identify, track, and process revenue-related transactions, and are a backend input to all our customer- and agent-facing systems such as DotCom, Mobile, Navigator, Jet, and many more.

The EMD team works closely with numerous other teams within United Airlines, contributing to the companys commitment to excellence. The work that EMD successfully delivers is highly intricate due to the nature of the industry, requiring a deep understanding of various elements such as EMDs, electronic tickets (etickets), Passenger Name Records (PNRs), forms of payment, and the wide array of products and services offered by the airline. This role requires the ability to make direct connections between business processes and system architectures, as well as anticipating impacts beyond EMD’s domain.

Facilitate the Scrum ceremonies, ensuring team members have the resources and support needed to effectively and efficiently deliver high business valueSupport backlog clarity and transparency, both in requirements and in priorityAid requirements gathering by asking probing questions uncovering dependencies and sequencing needsCoordinate with others to ensure smooth handovers and knowledge supportPursue rapid resolution of cross-team dependenciesCommunicate clearly about project and technical dependencies, timelines, and progressDemonstrate and support colleagues in Agile oriented behaviors practicesContinuously seek improvement opportunities to boost the teams effectiveness, psychological safety, ability to self-organizeDeveloping strategies for employee training growth.Representing the development team in cross-team meetingsFoster a culture of collaboration, personal and team excellence, and articulate, concise dialogue.Aiding in the user documentation and knowledge transfer on the teamEstablish, manage, and continually refine impactful processes that help the team achieve their goals.Advocate for your team, ensuring they have the necessary resources and support to deliver high-quality products.Maintain a prioritized product backlog that aligns with the teams objectives.Publish a roadmap and provide regular updates for collaborators.Coordinate multi-functional efforts as necessary, aligning all team members on success metrics.Continually improve the teams efficiency, productivity, and effectiveness by identifying and implementing process improvements.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

We believe that inclusion propels innovation and is the foundation of all that we do. Uniteds Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

We are seeking a highly skilled and experienced Scrum Master Lead to join our team. This person will be responsible for engaging with development teams, fellow scrum masters, and business analysts/product owners to facilitate project delivery, system maintenance, and production support. They will be instrumental in conducting scrum ceremonies, fostering multi-functional team collaboration, and mentoring junior scrum masters. A key focus will be to nurture our culture of collaboration, innovative problem-solving, and professional excellence—hallmarks of our high-performing teams. The role involves reinforcing communication among various sub-teams within the EMD team and demonstrating insights into interpersonal dynamics to optimize team collaboration and efficiency. The ideal candidate will exemplify leadership and integrate effectively into our culture of accountability and psychological safety. Close partnership with EMD leadership is essential to align and drive the team’s success.

The Electronic Miscellaneous Document (EMD) team at United Airlines is a 30-person division responsible for a complex system at the heart of the Commercial IT department. EMDs serve as the source of truth for the carriage and service contracts of United Airlines passengers, and as a result, are integral to the airlines daily operations. Our 40 applications directly support Uniteds ability to identify, track, and process revenue-related transactions, and are a backend input to all our customer- and agent-facing systems such as DotCom, Mobile, Navigator, Jet, and many more.

The EMD team works closely with numerous other teams within United Airlines, contributing to the companys commitment to excellence. The work that EMD successfully delivers is highly intricate due to the nature of the industry, requiring a deep understanding of various elements such as EMDs, electronic tickets (etickets), Passenger Name Records (PNRs), forms of payment, and the wide array of products and services offered by the airline. This role requires the ability to make direct connections between business processes and system architectures, as well as anticipating impacts beyond EMD’s domain.

Facilitate the Scrum ceremonies, ensuring team members have the resources and support needed to effectively and efficiently deliver high business valueSupport backlog clarity and transparency, both in requirements and in priorityAid requirements gathering by asking probing questions uncovering dependencies and sequencing needsCoordinate with others to ensure smooth handovers and knowledge supportPursue rapid resolution of cross-team dependenciesCommunicate clearly about project and technical dependencies, timelines, and progressDemonstrate and support colleagues in Agile oriented behaviors practicesContinuously seek improvement opportunities to boost the teams effectiveness, psychological safety, ability to self-organizeDeveloping strategies for employee training growth.Representing the development team in cross-team meetingsFoster a culture of collaboration, personal and team excellence, and articulate, concise dialogue.Aiding in the user documentation and knowledge transfer on the teamEstablish, manage, and continually refine impactful processes that help the team achieve their goals.Advocate for your team, ensuring they have the necessary resources and support to deliver high-quality products.Maintain a prioritized product backlog that aligns with the teams objectives.Publish a roadmap and provide regular updates for collaborators.Coordinate multi-functional efforts as necessary, aligning all team members on success metrics.Continually improve the teams efficiency, productivity, and effectiveness by identifying and implementing process improvements.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

What’s needed to succeed (Minimum Qualifications): Bachelors degree in Computer Science, Engineering, Communication, English, Business, or related field4 years of relevant experience in a Scrum Master or Project Manager roleExcellent written and verbal communication skillsMust be able to collaborate with various teamsMust encourage and support team empowerment and a sense of shared ownershipMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionSolid understanding of Scrum tools and techniquesExposure to other Agile frameworks (e.g., kanban, XP) and scaling frameworks (e.g., LeSS, Nexus)Experience in working with large multi-functional teamsWhat will help you propel from the pack (Preferred Qualifications):Masters degreePSM, SAFe or other Agile CertificationsAbility to lead by example, demonstrating strong servant leadership and a focus on team empowermentExperience working in a collaborative, multi-functional Agile environment, with a solid focus on delivering valueAbility to manage and resolve conflict effectively, keeping the team focused on achieving sprint goalsFamiliarity with agile principles and means of achieving outcomes, and ability to work with other teamsAirline Industry technologies and concepts like EMD, PNR, ETKTsFamiliarity with payment processing within the Airlines IndustryExperience self-regulating workload in a fast-paced environment.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

What’s needed to succeed (Minimum Qualifications): Bachelors degree in Computer Science, Engineering, Communication, English, Business, or related field4 years of relevant experience in a Scrum Master or Project Manager roleExcellent written and verbal communication skillsMust be able to collaborate with various teamsMust encourage and support team empowerment and a sense of shared ownershipMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionSolid understanding of Scrum tools and techniquesExposure to other Agile frameworks (e.g., kanban, XP) and scaling frameworks (e.g., LeSS, Nexus)Experience in working with large multi-functional teamsWhat will help you propel from the pack (Preferred Qualifications):Masters degreePSM, SAFe or other Agile CertificationsAbility to lead by example, demonstrating strong servant leadership and a focus on team empowermentExperience working in a collaborative, multi-functional Agile environment, with a solid focus on delivering valueAbility to manage and resolve conflict effectively, keeping the team focused on achieving sprint goalsFamiliarity with agile principles and means of achieving outcomes, and ability to work with other teamsAirline Industry technologies and concepts like EMD, PNR, ETKTsFamiliarity with payment processing within the Airlines IndustryExperience self-regulating workload in a fast-paced environment.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.