The opportunity

A Scrum Master facilitates key Scrum ceremonies such as daily stand-ups, sprint planning, reviews, and retrospectives, ensuring the team adheres to Scrum principles and practices while guiding them in self-organization and cross-functionality. They foster a culture of continuous improvement and collaboration, and support team development through feedback and guidance. They ensure clear communication between the team and collaborators, supervise performance through metrics, encourage Agile practices, and stay updated on industry trends.

Responsibilities:

Facilitate all Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives.

Encourage effective communication within the team and with external partners.

Ensure that the Product Backlog is well-maintained and prioritized in collaboration with the Product Owner.

Monitor and track the team's performance, including velocity, burndown charts, and other metrics.

Find opportunities for process improvements and implement changes to improve team performance.

How will you create an impact?

This role reports into Engineering and assists in delivering features directly to the customer.

What motivates you?

You obsess about customers, listen, engage and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

Bachelor's degree in Computer Science, Engineering, Business, or a related field; or equivalent experience.

Proven experience (3+ years) as a Scrum Master in an Agile environment.

Certified Scrum Master (CSM) or equivalent Agile certification.

Strong understanding of Agile principles, practices, and frameworks (e.g., Scrum, Kanban).

Excellent facilitation, coaching, and mentoring skills.

Strong problem-solving and conflict resolution skills.

Exceptional communication and interpersonal skills.

Ability to work optimally with cross-functional teams and collaborators.

Experience in software development or a technical background.

Experience with Agile project management tools (e.g., Jira, Trello).

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Boston, Massachusetts

Working Arrangement

Hybrid

Salary range is expected to be between

$104,860.00 USD - $194,740.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)