**Relocation Benefits Available** **Business Context** Marriott Vacations Worldwide (MVW) is a leading global vacation company that offers vacation ownership, exchange, rental and resort and property management, along with related businesses, products, and services. The Company has over 120 vacation ownership resorts and approximately 700,000 owner families in a diverse portfolio that includes some of the most iconic vacation ownership brands. The Company also operates exchange networks and membership programs comprised of nearly 3,200 affiliated resorts in over 90 countries and territories, as well as provides management services to other resorts and lodging properties. As a leader and innovator in the vacation ownership industry, the Company upholds the highest standards of excellence in serving its customers, investors and associates while maintaining exclusive, long-term relationships with Marriott International, Inc. and Hyatt Hotels Corporation for the development, sales and marketing of vacation ownership products and services. The vision of MVW is to strive to build long-lasting relationships with their Owners, Members, customers, and associates to help them live their lives to the fullest. Innovation. Integrity. Excellence. This is the story of MVW. And while the company spans brands and businesses, decades and continents, their shared inspiration continues to drive them forward: delivering unforgettable experiences that make vacation dreams come true. **Global Technology Context** The Global Technology (GT) team at Marriott Vacations Worldwide (MVW) is on a multi-year journey to modernize technical and digital products and platforms across all business lines. This role demands a leader with a technical understanding of the range of technical products in solving complex business challenges. Proven success as a leader in developing technical talent on high performing teams. **Specific Job Summary** Based at the Marriott Vacations Worldwide (MVW) Corporate Office in Orlando, FL, the **Scrum Master** is responsible for being a leader and coach for Agile team members ensuring the effective application of Agile principles to deliver high-value products and services. This role is pivotal in fostering collaboration, enabling continuous improvement, and facilitating the successful delivery of projects aligned with Marriott Vacations Worldwide’ s strategic goals. **Key Results** + Timely delivery of sprint goals with minimal spillover. + Improved team velocity and predictability over time. + Positive feedback from team members and stakeholders on facilitation and coaching. + Successful implementation of process improvements. + Reduction in defects and cycle time. **Working Relationships** + Agile Pod members + Technical Product Managers + Business Product Owners + Scrum Masters + Product / Systems Analyst **Specific Expected Contributions** **Agile Facilitation** + Facilitates all Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives, ensuring productive outcomes. + Guides teams and stakeholders in understanding and applying Agile principles and Scrum practices effectively. + Actively removes impediments to team progress, ensuring the seamless flow of work. + Shields the team from external interference and remove roadblocks reported by the team + Fosters a culture of trust, transparency, and collaboration across the team and with stakeholders. + Builds trust by providing transparency on how products and platforms are being developed to the Business and Global Technology organizations **Team Development & Support** + Empowers teams to self-organize and take ownership of deliverables, driving accountability and high performance. + Serves as a mentor and coach for team members to enhance their Agile capabilities and overall productivity. + Builds strong partnerships with Product Owners, ensuring alignment on priorities and goals. + Resolves conflicts within the team constructively and maintain a healthy team dynamic. + Fosters a continuous learning environment, assisting teams in inspecting and adapting how they work​ + Encourages and empowers the Sprint Team’s self-organization of work, including user story ownership, work activities, and updates​. **Delivery Management** + Track team performance using Agile metrics (e.g., velocity, burndown charts) and use insights to drive continuous improvement. + Ensure the delivery of sprint commitments aligns with Marriott Vacations Worldwide’ s business objectives and customer needs. + Collaborate with cross-functional teams and stakeholders to ensure alignment on dependencies, risks, and timelines. **Continuous Improvement** + Identify opportunities for process improvement and lead initiatives to optimize team efficiency and effectiveness. + Drive innovation by encouraging creative problem-solving and experimentation within the team. + Advocate for Agile best practices and contribute to the scaling of Agile methodologies across the organization. **Specific Candidate Profile** **Education** + Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience. **Certifications Preferred** + Has Certified Scrum Practitioner (CSP), Certified Scrum Coach (CSC), Professional Scrum Master (PSM), or equivalent Agile certification is required. + Expert in Scrum Methodologies; SAFe or CSM certification desirable​ **Experience** + At least three years of experience as a Scrum Master in a software development, digital transformation, or technical product-focused, agile work environment with multiple delivery teams. + At least 10 years of progressive experience with agile teams in the delivery and development of software solutions. + Experience in agile software development lifecycle + Experience in a multi-national, matrix structured organization preferred. + Experience in Hotel Management, Vacation Ownership, or Hospitality preferred. **Skills/Attributes** + Analytical and Strategic Thinking + Strategic Thinking: Proven ability to learn business operations at all levels while continuously building business acumen. Capacity to align product and platform operation model with the organization’s strategic goals and objectives. Ability to be a strategic thought partner at the intersectionality of technology and the business with senior leaders. + Analytical Skills: Ability to analyze data and metrics to assess the performance and impact of product and platform portfolio. Exceptional problem-solving and conflict-resolution abilities. + Influencing Skills: demonstrated ability to develop and communicate the portfolio objectives, inspire and motivate staff, earn and maintain confidence with senior business leaders, while maintaining alignment with overall business strategies. + Technical + Strong understanding of the application of Scrum, Kanban, and SAFe practices​. Facilitates all agile ceremonies with a focus on improving the team’s maturity in following agile delivery + Analytical, conceptual strategic planning and execution skills. Familiarity with financial analysis and associated reporting tools. + Possesses the confidence to be the voice of authority on agile process matters. + Proficiency in Agile tools such as Jira (JIRA Align, JIRA Premium), Confluence, or Azure DevOps. + Advanced JIRA Experience on customization and configuration to measure and track OKRs and Agile KPIs + ​Understanding of current and emerging technologies and to drive digital business. + Experience managing change with multiple internal and external stakeholders. + Project Management Skills + **Requirement Analysis** : Skills in gathering and analyzing business requirements to tailor product and platform operating model solutions to meet business needs. + **Planning and Execution** : Ability to plan, execute, and manage projects, ensuring they are completed on time, within budget while meeting technical and quality requirements. Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment. + Change Management: Experience in managing change within an organization, including training and supporting end users. Ability to lead whole systems change, transformation processes, systems thinking, people-centered change management, portfolio management. + Interpersonal + **Communication** : Proven verbal and written communication skills to convey technical concepts to non-technical stakeholders in easy-to-understand ways. Able to contribute ideas that challenge assumptions and thinking. Strong facilitation, coaching, and interpersonal skills. + **Customer Focus** : Commitment to a strong customer service orientation to understand and address client needs effectively. Ability to build empathy with key stakeholders in the course of their daily work. + Collaboration: Proven ability to collaborate within the GT organization at all levels, with vendors, and with managed service providers. Ability to explain and “sell” the portfolio goals and objectives to the business and to technical leaders at all levels. Believes in a non-hierarchical culture of collaboration, transparency, and trust across the team + **Leadership Courage** : Ability to influence at all levels, lead, motivate, and inspire team members, driving successful implementation and adoption of new product and platform operating model features. Ability to assess how the team is doing and ensure required improvements are complete​. + Negotiation: Effective communication skills with external vendors and with staff at all levels. negotiation experience and skills in an environment with high competition for resources. + Additional Attributes + **High Energy:** High energy and passionate individual who inspires teammates to reach their maximum potential. + **Adaptability** : Flexibility to adapt to changing project requirements and organizational dynamics within a matrixed organizational structure. Excited about trying new solutions. + Curiosity and Continuous Learning: Commitment to staying updated with the latest technology features, updates, and best practices. + Coaching and Training: Ability to identify critical learning objectives for user groups and partner with learning program designers in support of developing technical training programs and collateral. Proven ability to deliver both in class and on-line technical training sessions. Mentors and coaches development teams; is comfortable with a variety of technology stacks​. + Problem-Solving: Proactive approach to identifying and addressing potential issues before they escalate. + Attention to Detail: Ensuring accuracy and thoroughness in all aspects of implementation. \#LI-SW1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture