Amazon Business is one of Amazon’s fastest growing new initiatives focused on building solutions to enable business customers to research, discover and buy business, industrial and scientific products in large catalogs; across multiple devices, marketplaces and regions. Our customers include individual professionals, businesses and institutions that buy in either high frequency or in bulk quantities. Our customers have different and frequently more complex needs than the traditional Amazon customer base.

The charter of the AB WW Service Experience Tech is to deliver an integrated experience for all post purchase capabilities and use cases that range from order management (Your Orders), self-service help (Message Us chat bot), and finally assisted service through AB CS Agents (AB CRM, built on top of Customer Support Central). We are also the custodian of overall post purchase experience by collaborating with other AB teams such as ABA, invoices, prime and MYD (Manage Your delivery). Our vision is to empower customers to execute post order actions through intuitive self-serve experiences that are more convenient than contacting customer support, while enabling customers to interact with customer support (human or bot) if they are preferred channels.

As an SDE on the team, you will develop design patterns, APIs, and highly scalable services that make the B2B use cases intelligent. You will have to work across the AB domain and diverse set of teams and enable them to leverage customer profiles. You will have an opportunity to learn from seasoned engineers and learn/practice cutting edge technologies. We are looking for passionate engineers who are hungry for impactful work and willingness to experiment and learn.