Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Miami is looking for a new \r\nSea Logistics Customer Care Supervisor, Import to join our \r\nSea Logistics team. Your Role Provide leadership to the local Customer Care team in conjunction with the local Sales Team. Your Responsibilities Provide leadership to the local Customer Care team in conjunction with the local Sales Team.Ensure close cooperation with Branch and Area management as well as Sea Logistics operations (OCC) for an enhanced customer experience.Focus on profit maximization by avoiding additional costs and expenses due to internal service failures.Participate proactively in customer visits and meetings as needed, in conjunction with local and area sales personnel.Stay up to date with market knowledge.Continuously improve processes and controls aimed at achieving consistent customer satisfaction.Engage in customer retention for the Sea Logistics account portfolio.Analyze and follow up on customer feedback.Manage quotations by qualifying customer inquiries, providing KN quotations and updates, and setting final selling prices with individual adjustments. Your Skills and Experiences 3 years' Sea Logistics experience2 years' Leadership experienceMust have the ability to analyze dataExceptional written and verbal communication skillsMust have the ability to work on-site 5 days per weekMust have the ability to travel for business reasons Good Reasons to Join There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter’s job code]