Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Detroit is looking for a new Sea Logistics Operational Care Supervisor, Import to join our Sea Logistics team. Your Role Reporting to the Sea Logistics Operational Care Manager, Imports you will oversee and coordinates a team of Operational Team Leads and Specialists, within the Operational Care Center (OCC). You will serve as the expert in operational processes and drive a team in order to provide first-class services according to the global and national sea logistics standards. You will ensure that the team follows the procedures for the activities and services in scope and is adhering to agreed Key Performance Indicators (KPI). Your Responsibilities Develop and support a team in order to assure committed quality of operational services. Provide consistent instruction and support to team leads/team members, as needed.Actively communicate with team members on group and individual level with aim to build positive team atmosphere, motivation, and results (e.g. team meetings, (1:1 discussions).Manage team members’ timecards, including PTO, corrections and approvalsAssure that team executes tasks with expected level of productivity & performance and evaluate employees’ performance and growth together with Operations Manager and trigger actions for improvement and development if neededCollaborate and gain approval from operations management for implementation of any process changes, while driving continuous improvement initiatives for the Operational Care Center.Ensure regular alignment with operations management on proper KPI/productivity reporting and other applicable reportsCollaborate with the Customer Care Location (CCL) to ensure we deliver on their customer commitments by analyzing customer KPI reports in order to communicate and assist the CCL in implementing corrective and preventative actions.Schedule meetings and actively communicate with branch management during those meetings. Also acting as a second point of contact when responding to escalations, support emails and Investigating loss file reporting.Understand and act as secondary support for team with any systematic issues that have been established and documented. Your Skills and Experiences Ability to delegate and coordinate team appropriatelyStrong knowledge of sea freight transportation1 Year of experience at the Operational Care Center Good Reasons to Join There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1