Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

 

Job Overview

The Asset Protection Investigator implements and supports asset protection programs under the direction of Asset Protection Management. Responsibilities include conducting internal investigations, managing shortage control, and ensuring the effectiveness of safety programs. The Investigator focuses on reducing inventory losses and other controllable losses. They conduct thorough internal investigations using all available resources while maintaining confidentiality and adhering to company policies on record retention and investigation procedures.

 

What You Will Do

Conduct complex investigations into potential theft, fraud, and policy violations using exception reporting, trend analysis, and CCTV. Perform investigative interviews. Maintain detailed records of findings, results, and data related to investigations. Present completed investigations to Asset Protection Executives. Monitor compliance with loss prevention standards. Manage internal cases from initiation through investigation to timely resolution. Support store-level investigations when needed. Present data effectively for prosecution or to business partners. Build partnerships with facility leadership and Asset Protection Executives to achieve team and individual goals. Train and develop staff to meet performance expectations. Utilize investigative and analytical tools to identify trends and patterns. Implement and execute strategies to reduce shrink. Make security improvement recommendations to Facility and Asset Protection Executives. Collaborate with law enforcement and legal teams when necessary. Organize evidence for criminal cases and testify in court as required. Adhere strictly to company policies, procedures, and confidentiality standards. Perform any additional tasks as assigned by management.

 

Skills You Will Need

Investigative Skills: Ability to conduct complex investigations into theft, fraud, and policy violations using tools such as exception reporting, trend analysis, and CCTV.

Interviewing: Skilled in performing investigative interviews to gather information and resolve cases.

Analytical Thinking: Strong problem-solving skills to analyze data, identify patterns, and develop strategies to reduce shrink and improve security.

Communication: Excellent verbal and written communication skills for interacting with colleagues, leaders, and law enforcement. Ability to present findings clearly to senior management and external partners.

Confidentiality: Strict adherence to maintaining confidentiality and following company policies regarding record retention and investigation procedures.

Organizational Skills: Ability to manage multiple cases and projects simultaneously while prioritizing tasks effectively in a dynamic environment.

Attention to Detail: Strong focus on accuracy when documenting findings and maintaining detailed records.

Collaboration: Ability to build partnerships with facility leadership, Asset Protection Executives, and law enforcement to achieve team and company goals.

Team Leadership: Capable of training and developing staff, providing constructive feedback, and promoting a high standard of performance.

Adaptability: Highly organized and able to adjust to shifting priorities and workloads while maintaining a sense of urgency.

Technical Proficiency: Proficient in using computers, handheld devices, and investigative tools to gather and interpret data.

 

Who You Are

Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way. Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 2+ years of Asset Protection experience in a distribution center or store environment.  This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 50 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment. Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

 

What We Can Offer Yo

An inclusive, challenging, and refreshingly fun work environment Competitive pay and benefits rooted in principles of equity Performance incentives and annual merit review Merchandise discounts Health and Wellness Benefits across medical, dental, vision, and additional insurance Retirement Savings Plan with 401k match opportunity Employee Assistance Program (mental health counseling and legal/financial advice) Resources for continuous learning, career growth, and leadership development 8 paid holidays Paid Time Off (first year prorated depending on start date) Tuition reimbursement program Guild education benefit funds 100% of tuition, books, and fees in designated programs Colleague Resource Groups (CRGs) and give-back/volunteer opportunities Empowerment and autonomy to perform impactful work with tangible results

 

Supply Chain Only and Colleagues Working in a Supply Chain Facility except in locations governed by a Collective Bargaining Agreement:

Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis, depending upon factors including but not limited to the size of the facility and the number of colleagues on roll. Colleagues will be randomly selected for testing by a third party. Testing must be completed on the same workday the colleague is informed of selection for testing, absent extenuating circumstances. In all circumstances, testing must be completed within 24 hours of notification.

 

About Macy’s

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

 

Bring your creativity, energy, and ideas to the Macy's team – Apply Today!

 

 

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