Enterprise Mobility operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America.
We have an exciting opportunity for a Seasonal Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This Full Time Seasonal role would be located at the Tampa International Airport.
5405 Airport Service RD
Tampa, Fl 33607
Compensation: $20/hour based on a 40 hour work week. The seasonal window will begin in January 2025 and end on May 7th, 2025.
Schedule: Evening/Weekend Shifts are available. 5 day work week with 2 consecutive days off during the week. Specific off days to be determined. Candidates must be available to work nights, weekends, and holidays.
We offer:
Potential performance bonusesEmployee discounts40 hour per week consistent work scheduleTraining and development Responsibilities Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingEqual Opportunity Employer/Disability/Veterans
Qualifications Must be at least 18 years oldHigh School Diploma or G.E.D. requiredMust have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative supportMust have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.No drug or alcohol related convictions on driving record in past 5 years (DWI/DUI)Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Apart from religious observation, must be able to work at a location that is open 7 days per week and includes weekends, weeknights, and holidaysSeasonal employees may work for up to 150 days during a defined season. They must experience a 6 month break in service at the end of the season prior to working again as a seasonal or a regular employee.