Seasonal Customer Service Representative Location Homestead Category Customer Service/Support - Customer Service/Support Job ID 2024-500304 Overview

 

We are hiring for a seasonal position that will be from December 1 2024- April 30 2025.

 

      THIS IS A FULL-TIME SEASONAL POSITION 25 hours per week 

Pay is $18.00 /hr

Apart from religious observations, must be available to work the schedule below 

 

Monday - Friday: 7:30am - 4:00pm 

Saturday- Sunday: 9:00am - 1:00pm 

Monday - Friday: 10:00am - 6:30pm 

Saturday- Sunday: 1:00pm - 5:00pm 

 

 

 

The Customer Service Representative provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Facilitates rental process; verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Pleasantly handles and resolves customer questions, comments, and complaints while working face-to-face in city/market locations. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.

 

 

Responsibilities Perform various administrative/data entry functions such as:  assign incoming files, research and process invoicesProvide a high level of customer service by assisting rental branches and their needs over the phone which could include:  reservation needs, coverage verification, call routingProvide information and resolution for customers, insurance companies, dealerships, repair shops and rental branchesManage outgoing calls for rental management for customers, insurance companies, repair shops and dealershipsPerform miscellaneous and back up job-related duties as assignedResponsible for notifying management of process concerns as needed

 

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled

Qualifications Must be at least 18 years oldHigh school diploma or GED equivalent requiredMust have at least 1 year prior customer service retail or administrative support experienceMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 5 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be able to understand, read, write and speak EnglishMust be willing to accept $18.00/hourApart from religious observations, must be available to work listed schedule