Seasonal Information Technology Support Technician Recruitment # 250228-5704VR-001 Location Newington, CT Date Opened 3/6/2025 12:00:00 AM Salary $19.00 - $22.00/hour Job Type Seasonal/Summer Close Date 3/20/2025 11:59:00 PM Go Back Apply View Benefits (https://www.jobapscloud.com/CT/jobs/?b=Benefits) + + + + Introduction Are you interested in gaining hands-on experience in an enterprise IT environment while making a valuable contribution to our State? If so, consider applying today! T he State of Connecticut, (https://portal.ct.gov/) Department of Transportation (DOT) is hiring a Seasonal IT Support Technician (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=5704VR&R1=&R3=) to assist our Information Technology team in providing essential technical support services. POSITION OVERVIEW: The Seasonal IT Support Technician will assist in troubleshooting, maintaining, and deploying computer systems, software, and related IT infrastructure. This role is ideal for students or recent graduates in Information Technology, Computer Science, or related fields looking to develop real-world skills in IT support. Key Responsibilities: + Assist in setting up, maintaining, and troubleshooting desktop computers, laptops, and mobile devices. + Provide technical support for end-users, including diagnosing hardware and software issues. + Support IT staff in configuring and deploying Windows 11 workstations. + Help manage IT asset inventory and documentation. + Assist with basic network troubleshooting and connectivity issues. + Install and update software applications as needed. + Perform other IT-related tasks as assigned. POSITION HIGHLIGHTS: + Anticipated start date in May of 2025 and ending by August 30, 2025 + Monday-Friday + First shift + 8 hours per day, 40 hours per week + Seasonal ABOUT US: + As one of Connecticut’s largest State agencies, DOT employs approximately 3,300 individuals statewide in five bureaus. It is the DOT's mission to improve quality of life through transportation. We have a significant transportation infrastructure system that is essential to maintaining mobility for Connecticut residents and businesses and supporting economic and community development while preserving environmental and cultural resources. The Department of Transportation is committed to cultivating a diverse staff that is representative of the communities we serve. Applications from individuals having diverse backgrounds and life experiences are strongly encouraged. Learn more about our mission, vison, and values by clicking here (https://portal.ct.gov/ethics) ! Selection Plan Selected candidates must be at least 16 or 18 years old, depending on the position. FOR ASSISTANCE IN APPLYING: Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library (https://portal.ct.gov/das/home/services-for-state-employees/statewide-human-resources/applicant-reference-library?language=en\_US) for additional support throughout the recruitment process. BEFORE YOU APPLY: + Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. + Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below. + Resume Policy: Per Public Act 21-69 (https://www.cga.ct.gov/2021/act/pa/pdf/2021PA-00069-R00SB-00056-PA.pdf) , resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency. + Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift. + Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov. + Salary Calculations : For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other. + Note : The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting. AFTER YOU APPLY: + Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). + Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression! + Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks. + The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. + Note : This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics. QUESTIONS ? WE’RE HERE TO HELP: Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Anamaria Giangarra at Anamaria.Giangarra@ct.gov Join the State of Connecticut and take your next career step with confidence! PURPOSE OF JOB CLASS (NATURE OF WORK) In a state agency this class performs tasks and duties of a seasonal nature by providing services to clients or the public. Work areas covered by this class shall include the assignments and hourly rates as listed below: Assignment Minimum Hourly Rates Maximum Hourly Rates General $16.35 $17.00 Patient Care Service $16.35 $17.00 Maintenance $16.35 $17.00 Laboratory Assistant $16.35 $17.00 Recreational Aide $16.35 $17.00 Transportation Services (Bus Driver) $16.35 $17.00 Tourist Information Clerk $16.35 $17.00 Specialized Recreational Services $16.35 $17.00 Tourist Information Coordinator $16.35 $17.00 Information Technology System Analysis $19.00 $22.00 Engineering $20.00 $23.16 Legal $19.00 $22.00 Minimum and maximum hourly rates will be subject to the following criteria: + Returning Seasonal Workers may receive $.50 an hour additional compensation for each season of service up to the maximum hourly rate. OR + Experienced workers in the specific functional area with another employer may be credited with such time on an equivalent basis to seasons worked and granted the same additional compensation up to the maximum hourly rate. OR + Undergraduate or graduate students may be granted additional compensation of up to $.50 more per hour (up to the maximum hourly rate) for each full year of completed education on the basis of 30 semester hours equaling one (1) year. NOTE: Determination of hourly rate is based on the above criteria. Additional compensation is based on only one criterion. It is not intended for individuals to receive additional compensation through application of the multiple criteria listed above. EXAMPLES OF DUTIES + GENERAL: + Performs clerical tasks such as filing, typing, copying, recording information, answering telephone, reception duties, computing, office machine operation, routine library tasks, inventory, stockroom, mail processing, cashiering, etc.; + Makes change; + Rings up fees; + Balances receipts; + Performs related duties as required. + PATIENT CARE SERVICES: + Under supervision incumbents are assigned to cottages, buildings, living areas, classrooms and provide assistance to clients in activities of daily living; + Participates in preparation, serving and feeding of clients; + Performs housekeeping duties; + Aids clients in personal activities such as dressing, bathing, etc.; + Participates in client social and recreational activities; + Performs related duties as required. + MAINTENANCE: + Performs maintenance tasks in areas such as road building and equipment, grounds care, custodial and/or housekeeping and food services, traffic counting; may operate a motor vehicle; + Performs related duties as required. + LABORATORY ASSISTANT: + Performs routine laboratory duties; + Prepares simple solutions, culture media and reagents, etc.; + Makes simple stains, solutions; + Cleans and sterilizes equipment, etc.; + Performs related duties as required. + RECREATIONAL AIDE: + Conducts recreational activities for patients, clients, residents in areas such as field trips, sports and social activities; + Cleans area and maintains equipment; + Assists in ensuring safety of clients, patients and residents; + Performs related duties as required. + TRANSPORTATION SERVICES (BUS DRIVER): + Incumbents in this class required to drive a large school bus the majority of their time shall be assigned to this service and functional title; + Incumbents will drive a large bus on a regular basis and may operate other motor vehicles as necessary; + Incumbents driving school buses shall maintain a good driving record; + Performs related duties as required. + TOURIST INFORMATION CLERK: + Assists tourists by providing information on highway directions, tourist and camping facilities, points of interest and events in state; + Performs related duties as required. + SPECIALIZED RECREATION SERVICES: + Serves as a Community or Resident Specialist and provides a variety of specialized recreation services; + Plans and implements leisure activities; + Oversees seasonal workers and volunteers in a variety of leisure time activities; + Responsible for maintenance and care of equipment, supplies and facilities; + Transports clients; + Performs related duties as required. + TOURIST INFORMATION COORDINATOR: + Plans work schedules of informational display exhibits; + Maintains liaison between Tourist Information Clerks in the field; + Prepares reports on distribution of printed materials; + Supervises a group of seasonal employees; + Performs related duties as required. + INFORMATION TECHNOLOGY SYSTEM ANALYSIS: + Performs basic information technology support functions under supervision; + Provides basic help desk support to end users; + Refers more complex problems to higher level information systems staff; + Provides basic support to users in the use of software applications; + Provides assistance in installation and configuration of local and network printers, scanners and other peripherals; + Performs related duties as required. + ENGINEERING: + Performs basic engineering tasks under supervision; + Reviews basic design plans; + Performs mathematical computations and calculations; + Uses CADD system and other computer applications; + Collects and enters data; + Accompanies engineers on field reviews; + Assists with preparation of reports; + Performs related duties as required. + LEGAL + Assists supervising attorneys in all legal problems; + Conducts research and analysis in law and facts with reference to pending questions; + Assists in preparation of legal memoranda, materials and cases for supervising attorneys and staff; + Performs related duties as required (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=5704VR&R1=undefined&R3=undefined) . KNOWLEDGE, SKILL AND ABILITY + Knowledge of + principles, practices and procedures of assigned specialty; + operation of equipment, materials and activities of assigned specialty; + Knowledge to degree necessary for dealing with and understanding an individual’s behavior; + Skills + interpersonal skills; + oral and written communication skills; + techniques of assigned specialty skills; + Ability to + assist individuals in self-care habits, personal hygiene and proper social conduct where applicable; + understand and carry out written orders and oral instructions; + Adequate physical strength and stamina to perform duties; + Some positions may require supervisory and/or leadership abilities. MINIMUM QUALIFICATIONS Any experience and training that could reasonably be expected to provide the knowledge, skills and abilities listed above. PREFERRED QUALIFICATIONS + Experience with Windows operating systems and Microsoft Office applications. + Experience with troubleshooting hardware and software issues. + Experience with communication and customer service skills. + Experience working independently and as part of a team. + Experience with IT support or helpdesk functions. + Enrollment in or completion of an Information Technology, Computer Science, or related degree program. SPECIAL REQUIREMENTS + Incumbents in this class assigned to recreational activities must be able to perform emergency first aid as needed and certain positions will require a current Standard First Aid Certificate. + Incumbents in this class assigned as bus drivers or operators of a motor vehicle must possess and retain a current Connecticut Motor Vehicle Operator License to drive a bus and/or a Motor Vehicle Operators License as necessary. + Incumbents in this class may be required to travel. Conclusion AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. ACKNOWLEDGEMENT As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility. Click on a link below to apply for this position: Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online