The Outside Services Manager at Pine Canyon is responsible for managing all outside golf operations and ensuring a premium experience for members and guests. This role oversees the golf cart fleet, valet services, practice facilities, and staff operations while delivering service that reflects Pine Canyon's high standards. Ideal candidates are motivated, detail-oriented leaders with a hospitality-first mindset and the ability to foster a team-oriented environment.

Opened in 2004, Pine Canyon is an exclusive luxury residential golf community nestled in the scenic mountain landscape of Flagstaff, Arizona. Designed with hospitality at its core, Pine Canyon offers a tranquil retreat where members and homeowners can unwind and enjoy a mountain getaway. The club features 350 full "Summit" golf members and over 100 "Alpine" social members, fostering a vibrant and engaged community year-round, not only during peak summer months.

At the heart of Pine Canyon is its signature championship golf course, crafted by renowned architect Jay Morrish. This par-72, 7,272-yard course showcases the property’s stunning panoramic views of the San Francisco Peaks. Morrish’s design thoughtfully incorporates the natural topography, with dramatic elevation changes, winding fairways, and towering Ponderosa pines. Picturesque water features—including trout-stocked lakes and ponds—are strategically placed throughout the course, adding both beauty and challenge. Recent enhancements include a complete irrigation system replacement, refined bunkers and tee boxes, and updates to the 7th and 18th greens, ensuring the course remains in peak condition for members’ enjoyment.

Pine Canyon is owned and developed by Symmetry Companies, a Scottsdale-based leader in luxury residential communities, and managed by Troon Golf, the largest club management company in the world. Together, they uphold the highest standards of excellence, ensuring that every aspect of the Pine Canyon experience reflects unparalleled quality and service.

Key Responsibilities:

Team Leadership & Scheduling: Recruit, train, schedule, and manage a team of 15-20 outside services staff, including cart attendants, bag drop attendants, and range staff. Prepare monthly schedules and ensure team members meet Pine Canyon’s standards of courtesy and professionalism. Member & Guest Services: Oversee all outside golf operations, ensuring a welcoming, efficient experience for members and guests from arrival to departure. Provide high-level customer service, exceeding Pine Canyon’s standards of excellence. Golf Cart & Equipment Maintenance: Maintain the golf cart fleet in optimal condition, ensuring carts are cleaned, detailed, and fully functional. Oversee all other outside services equipment and keep facilities to Pine Canyon's uncompromising cleanliness levels. Practice Facility Operations: Manage daily setup, maintenance, and breakdown of the driving range and practice facilities, ensuring they are stocked and organized. Tournament & Event Support: Assist with tournament setup, including golf car and range setup, facilities preparation, and coordination with the Golf Shop and Agronomy Team. Support other event activities as needed to ensure smooth operation. Inventory & Uniforms: Manage outside services supplies inventory, including towels, tees, and other essentials. Coordinate with the Merchandise Manager for uniform orders for the team. SOP Development & Training: Design and implement SOPs for all aspects of outside services, including arrival and departure processes, and ensure continuous training for all staff. Regularly review and refine SOPs to meet operational goals. Cross-Department Collaboration: Work closely with the Head Golf Professional, First Assistant Professional, and Agronomy Team to ensure smooth and aligned operations. Communicate any staffing issues or needs promptly to relevant supervisors.

Personal Attributes:

Integrity: Demonstrates honesty and transparency, upholding Pine Canyon’s standards with every interaction. Fun & Positivity: Brings a friendly, upbeat attitude to the team, creating an environment that reflects Pine Canyon’s welcoming culture. Open Communication: Maintains open, clear communication with team members, members, and guests, ensuring everyone feels informed and valued. Unity & Team Spirit: Fosters a collaborative team environment, supporting each team member in achieving a seamless member and guest experience. Passion for Service: Embodies a deep commitment to serving others, consistently going above and beyond to meet members' needs. Commitment to Excellence: Holds high standards for personal and team performance, always striving to exceed expectations. Innovation & Initiative: Embraces new ideas and solutions, proactively seeking ways to enhance the member experience and improve outside services operations.

Qualifications:

Experience: 3-5 years of experience in a golf operations or outside services role within a private club or high-end resort. Leadership Skills: Proven team management skills with the ability to train, motivate, and lead a service-oriented team. Customer Service: Strong commitment to providing outstanding member and guest experiences. Knowledge of Golf Operations: Solid understanding of outside golf services, including golf cart fleet maintenance, practice facility operations, and valet management. Communication Skills: Excellent verbal communication skills with the ability to handle member inquiries professionally and effectively. Physical Requirements: Ability to stand, walk, and lift equipment (up to 50 lbs) for extended periods, work in outdoor conditions, and drive golf carts and other utility vehicles.

Employment Details:

Start Date: April 1st, 2025 (flexible depending on situation) End Date: Early November 2025 Compensation: $25 per hour (40 hours per week) Additional Compensation: Grip commissions and end-of-season bonus Benefits: $500 monthly housing stipend, playing and practicing privileges (as available), uniform allowance, merchandise discounts in the Golf Shop