National Alamo has an exciting opportunity for a Seasonal Return Agent. The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
We are hiring for seasonal positions that will be from December 1 2024- April 30 2025.
THIS IS A FULL TIME SEASONAL POSITION 40 hours per week
Pay is $18.00 /hr
Apart from religious observations, must be available to work the schedules below
Monday: 7am-3:30pm
Tuesday:OFF
Wednesday: OFF
Thursday: 7am-3:30pm
Friday: 7am-3:30pm
Saturday: 7am-3:30pm
Sunday: 7am-3:30pm
OR
Monday: OFF
Tuesday:OFF
Wednesday:2:30pm-11pm
Thursday: 2:30pm-11pm
Friday: 2:30pm-11pm
Saturday: 2:30pm-11pm
Sunday: 2:30pm-11pm
Interested candidates should have flexible work availability and be willing to work nights, weekends, and holidays.
Responsibilities Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.Advise and review rental charges; and provide an accurate receipt to the customer.Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.Inquire about service, satisfaction and document dissatisfaction.Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.Use of proper statement to determine if vehicle is being returned with full tank of gas.Complete a service alert for any mechanical and or body damage communicated by the customers.Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.Keep lot organized for ease of access and traffic flow.Understand the damage loss report reporting procedure.
Equal Opportunity Employer/ Disability/Veterans
Qualifications Must be at least 18 years oldHigh school diploma or GED equivalent requiredMust have at least 1 year prior customer service retail or administrative support experienceMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 5 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureMust be able to understand, read, write and speak EnglishMust be willing to accept $18.00/hourApart from religious observations, must be available to work listed schedule